New updates New problems->Web version for trading and not the desktop

[Fbraun378]

Hi
Just like the title, Im unable to access the desktop platform and when I login it directs me to web browser based trading which isnt what I'm trying to do. How do I login to the desktop platform?

Some background I was having tech issues with an update (not NT8 related issues with the update). I've fixed the issues and reloaded everything and now I cant login.

[NinjaTrader_Clayton]

Hello Fbraun378,

Thank you for the message.

When opening the platform, click on Simulation to get it to open.

Then, once it is opened, follow the guide below to enable Multi-Provider Mode:

• How To Enable Multi-Provider Mode on NinjaTrader Desktop

From here, restart NinjaTrader and sign back in and everything will be working like you are used to.

• Connection Guides

Please let us know if we may provide any further assistance.

[Fbraun378]

Thank You Clayton
Thats exactly what I needed. I literally opened and funded an account with NT brokerage and still couldn't figure out the multi-provider!

[NinjaTrader_Clayton]

Hello Fbraun378,

Thank you for the update.

The new 8.1 platform doesn't have a License Key box since we switched to the Account Plan system in this platform.

Now, if a user has a License Key from before the new system, they just need to import/migrate it to their NinjaTrader Username and from there you are good to go. It only needs to be done once:

• How Can I Import My License Key Into the Latest Version of NinjaTrader Desktop?
  • Restart the NinjaTrader Platform after importing for the changes to take effect.

Please let us know if we may provide any further assistance.

[Fbraun378]

Yes I figured it out (finally)

Now how would I use my NinjaTrader Brokerage account that I funded to trade with?

[NinjaTrader_Clayton]

Hello Fbraun378,

Thank you for the message.

If you have new questions no longer relating to the original forum post, then please create a new forum thread with the new question or send it into our support team directly at Support[AT]NinjaTrader[DOT]com


Please visit our Help Center to explore our extensive library of Help Articles. We also have video guides, help guides, and a link to our Support Forum.

Lastly, I have provided a link to the "Getting Started" section of our Help Center below which will contain Help Articles with step-by-step instructions on every you will need to get started using your NinjaTrader Account.

• Getting Started

Please let us know if we may provide any further assistance.