Ninjatrader not showing my account balances for Topstep

[notjacobchung]

I had to get a new laptop because my old one broke. When I was setting up ninjatrader and rithmic for my topstep account, I ran into the issue of not being able to see my account balance for my trading combine and practice account. The balance is showing on my rithmic, but not on ninjatrader.

[brenthilburn]

I had to get a new laptop because my old one broke. When I was setting up ninjatrader and rithmic for my topstep account, I ran into the issue of not being able to see my account balance for my trading combine and practice account. The balance is showing on my rithmic, but not on ninjatrader.

What version of Ninjatrader? Which account is showing in the account tab? And do you have the multi-provider switch checked?

[notjacobchung]

It’s ninjatrader 8. All of my accounts are showing in the account tab (simulation, challenge, and practice). I do have the multi-provider switch checked.

[notjacobchung]

The account balance for my simulation is 100k and the challenge and practice balance are showing as 0.

[NinjaTrader_Jason]

Hello notjacobchung,

Can you please send me an email from within NinjaTrader Desktop as per the instructions below, so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04091510" in the "Subject" field
• Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
• Make sure "Log and trace files" is enabled
• Click Send

[notjacobchung]

Hello notjacobchung,

Can you please send me an email from within NinjaTrader Desktop as per the instructions below, so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04091510" in the "Subject" field
• Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
• Make sure "Log and trace files" is enabled
• Click Send

It somehow corrected itself. I appreciate the help, though, Jason.

[brenthilburn]

The market was closed and Rithmic typically updates their servers on the weekend... That was likely the issue...