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Ongoing bug for over a week, unable to receive real time quotes.
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Ongoing bug for over a week, unable to receive real time quotes.
This problem is with technical support since beginning of the week. Each morning they email me system was reset so now ok. Each morning I log in, I get the message (truncated) below which says I am delayed. Each time I contact Kinetick - they create a new support ticket. One time -- during the week it appeared that everything was OK so I tried to buy a contract of ES and it filled but when I tried to adjust the (bracket) stop price -- got an error message and had to force close the trade. Since it takes support 1 day to get back to me ... my question here is does anyone have any suggestions on a solution? This is a brand new account over a week ago, everything is paid for.
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Originally posted by mrmike99 View PostThis problem is with technical support since beginning of the week. Each morning they email me system was reset so now ok. Each morning I log in, I get the message (truncated) below which says I am delayed. Each time I contact Kinetick - they create a new support ticket. One time -- during the week it appeared that everything was OK so I tried to buy a contract of ES and it filled but when I tried to adjust the (bracket) stop price -- got an error message and had to force close the trade. Since it takes support 1 day to get back to me ... my question here is does anyone have any suggestions on a solution? This is a brand new account over a week ago, everything is paid for.
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Thanks everyone, I disconnected everything and tried to connect just to kinetick ... did not work (delayed). I don't have duel accounts. I had set this up with IQ before but changed. So I think what I will do is remove Ninjatrader 8 and IQ from the conputer and start all over again. Kinetick has confirmed that I am ok and I was able one time to make a trade -- so I know this is not about approvals. I will update if that does not work.
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I did receive an answer from support -- they advise I need to disconnect Kinetick and run off My Ninja only. Tried that -- did not work, I immediately get a not real time warning. I tried disconnecting my Ninja instead -- same result. Both does not work -- either one does not work. I sent all this to support with log files and I contacted Kinetick separately. I hope I don't miss another week -- this one is shot. Again I appreciate the advice but at this point I think this is beyond a forum.
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