desktop app shut down earlier

[thenomadictrader]

my desktop app closed violently at about 8:35 am central this morning (not in a trade thankfully) BUT NOW it will not launch .. I have rebooted , re installed the app rebooted again full shut downs and still when I double click the icon all I get is 2 spinns of my curser as if it is trying and nothing , just goes away ... this is not emergent now, but if it was is there a # to call for actual human support ? also technically still down .. so any ideas how to resolve this ... and did I lose my workspace settings due to my uninstall / reinstall ... how can someone back these up for future reference ? Thank You !!

[NinjaTrader_Spencer]

Hello thenomadictrader,

Thank you for your post.

There are several ways to contact our Support Teams which can be found in the link below:

• Contact Us

You may also find more information on the Backup and Restore functions of NinjaTrader below:

• Backup and Restore

Lastly, for your platform not launching, let's try testing your platform in Safe Mode to verify if this behavior is caused by a 3rd-party add-on or is isolated to your Workspace using the steps below. Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To open the platform in Safe Mode:

• Go to the Windows Start Menu
• Search for NinjaTrader > select 'NinjaTrader (Safe Mode)'
• Once you have opened the platform in Safe Mode, you may manually connect to your Data Provider from the Connections dropdown

Once you are connected, open a new chart with no custom bar types, indicators, or templates and test for issues. Does the behavior persist on this blank Workspace in Safe Mode?

If not, please try opening your previous workspace from the Control Center > Workspaces dropdown. It may already appear as open. Hit 'close' and do not save, then re-open it again for your windows to appear. You will notice that no 3rd-party add-ons are available in Safe Mode. Does the behavior return to your regular Workspace in Safe Mode?

If not, restart NinjaTrader normally, and test for the behavior on your Workspace normally once more with your 3rd-party add-ons available. If the issue returns, we suggest rebuilding your workspace. Keep track of each add-on you implement to identify the cause of the behavior should it return. If the issue does not resurface, it confirms the error was isolated only to your other Workspace.

We also suggest backing up your workspace (Tools > Export > Backup) so you may restore a working version if the issue returns.