Losing Connection and ATM

[Board game geek]

Hi everyone,

I'm new to Ninja Trader and currently trading paper. Since i'm using Ninja trader I experience daily client connection losses, despite using optical fiber for internet and living in a country (Netherlands) with a stable internet infrastructure and power grid. Today I found out that when you lose connection while having a stop loss set up in ATM, the Stop Loss won't be executed. Which has led to a couple hundred tick loss. I don't mind the loss since i'm still trading paper, but this connection problem makes it impossible to switch to real money in the future, since I can't trust the client/ATM with executing stop losses.
Does anyone have a solution to my client/ATM connection problem?

[NinjaTrader_Clayton]

Hello Board game geek,

Thank you for the message.

If you were placing Live orders, the orders would be submitted from your local machine and then held on the Brokerage/Exchanges servers.

• So, if the orders had been successfully submitted and reached the servers, they would have been held there and filled when the market conditions dictated.
  • Where do orders reside?
  • Order State Definitions

When we see messages about "Connection Lost", "Slow", or "Unable to reach the server", this normally means that the Internet, Modem/Router, or another program is stopping NinjaTrader from maintaining a stable connection to the necessary servers.

Please know that a connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader.

• The NinjaTrader application only reports the connection state as it is reported by the API you are connected through.
• NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Windows Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters Click here for a video on how to check this setting
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

Reopen NinjaTrader and test if the platform is still losing connection.


If you are still losing connection, please let us know so we may provide additional instructions to investigate the behavior further and find what is causing NinjaTrader to lose connection to the necessary servers for trading. If the connection loss continues after the additional steps, you will need to reach out to a Windows or Network Technician or your Internet Service Provider and get help narrowing in on what is preventing NinjaTrader from maintaining a stable connection to the necessary servers.


Please let us know if we may provide any further assistance.

[tjfintrade]

How long does it take for the orders to be "submitted from your local machine and then held on the Brokerage/Exchanges servers."?

I have been having the exact same issue with disconnecting and it's only gotten worse with the 8.1.1.7 update. I even hard-wired using ethernet and it's the same thing with disconnect and reconnecting several times. Sometimes it doesn't even reconnect and I have highly reliable service.

The concern with the live trading is very real as this actually happened to me live just a week ago. I was in a live trade using the ATM. I was in the trade for several minutes before the platform disconnected and my stops and targets turned orange and I could not get out of the trade. I had to call the trade desk who advised me that the stops/targets were showing canceled due to disconnection and I had to have them close the trade on my behalf.

[Board game geek]

Hi Clayton,

Thank you for the thorough guide on how to resolve the issue. Haven't had time for trading lately, but when I'll do, I will put your instructions to practice. I will post back on the forum in the coming week to let you know if it worked.

[Board game geek]

The concern with the live trading is very real as this actually happened to me live just a week ago. I was in a live trade using the ATM. I was in the trade for several minutes before the platform disconnected and my stops and targets turned orange and I could not get out of the trade. I had to call the trade desk who advised me that the stops/targets were showing canceled due to disconnection and I had to have them close the trade on my behalf.

Glad I'm still trading paper, because this is way too dodgy. Especially when trading instruments with infinite leverage like futures.

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the messages.

If you are ever experiencing unwanted behaviors with your live orders, you would want to begin by reaching out to your Broker or Orders Desk directly to manage the positions.

From there, send an email directly to our support team with the Order ID, Log, and Trace files so that we may investigate what happened and provide further information.

Any time there is something unexpected happening with a live order, it is best to write in directly as we will need to look into your log and trace files to know what is happening within your PC and Platform specifically.

If you are experiencing unexpected behaviors or delays with your orders, please use the steps below to write into NinjaTrader support for further help and information:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Attach any screenshots that could help demonstrate the behavior
• Find the Order ID from the specific orders/trades in question and include those in the body of the email
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[Board game geek]

Hello Everyone,

Thank you for the messages.

If you are ever experiencing unwanted behaviors with your live orders, you would want to begin by reaching out to your Broker or Orders Desk directly to manage the positions.

From there, send an email directly to our support team with the Order ID, Log, and Trace files so that we may investigate what happened and provide further information.

Any time there is something unexpected happening with a live order, it is best to write in directly as we will need to look into your log and trace files to know what is happening within your PC and Platform specifically.

If you are experiencing unexpected behaviors or delays with your orders, please use the steps below to write into NinjaTrader support for further help and information:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Attach any screenshots that could help demonstrate the behavior
• Find the Order ID from the specific orders/trades in question and include those in the body of the email
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

Thank you for your time, Clayton. If I encounter the problem again, I will contact the support team directly.

Have a nice day

[tjfintrade]

Hello Everyone,

Thank you for the messages.

If you are ever experiencing unwanted behaviors with your live orders, you would want to begin by reaching out to your Broker or Orders Desk directly to manage the positions.

From there, send an email directly to our support team with the Order ID, Log, and Trace files so that we may investigate what happened and provide further information.

Any time there is something unexpected happening with a live order, it is best to write in directly as we will need to look into your log and trace files to know what is happening within your PC and Platform specifically.

If you are experiencing unexpected behaviors or delays with your orders, please use the steps below to write into NinjaTrader support for further help and information:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Attach any screenshots that could help demonstrate the behavior
• Find the Order ID from the specific orders/trades in question and include those in the body of the email
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

Ninjatrader is my broker in which I called the trade desk to help exit the trade. So I am not sure what you mean by contacting my broker.

[NinjaTrader_Clayton]

Hello tjfintrade,

Thank you for the update.

That is exactly what I meant.

Tech Support cannot edit or modify the positions on your account so it is always best to start with Orders/Your Broker and ensure your account is in a state you are okay moving forward with.

Once you have spoken to your orders desk, you would then reach out to the support team directly with your Log and Trace files if you still had any additional questions as mentioned in my prior post.

Please let us know if we may provide any further assistance.