Intermittent Data?

[Brightfutures78!]

I seem to be having issues obtaining real time data. Currently using MacBook Pro with Parallels to run Ninja.
I run TOS on the Mac side for charting. Using Apex with trade copier to execute orders. Recently, there is a delay between TOS and Ninja on price. Also, my bar timer indicator will go to 0 and then sit there for 10-15 seconds before restarting at 59 sec. The resultant candles reflect the data disruptions and appear as incomplete or gaps. Using Rithmic for data. Im not sure if its Ninja, Rithmic, or CPU limitations.

[NinjaTrader_Clayton]

Hello Brightfutures78!,

Thank you for the message.

Please use the steps below to change/check your Time Zone and sync the PC clock:

• Shutdown NinjaTrader
• Right-click the clock in the lower right corner of your desktop
• Select Adjust date/time
• For Windows 10 click 'Date, Time, and regional formatting' -> Then click 'Additional date, time, and regional settings' -> then click 'Set the time and date'
• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and then click Update.
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.


If the charts are still falling behind, your platform may be experiencing Rendering Delays.

Rendering Delay occurs on your charts when they are trying to print too much information at once and cannot keep up with the current price. This may become more prevalent on your charts during periods of high volatility and fast market movement. You may also notice your orders filling immediately or being rejected as well as they are submitted to prices nowhere near the current market price. Oftentimes, this is being caused by 3rd-party add-ons that are not efficiently rendering on your charts.

To test for a price delay on your charts, compare the Last Price shown in your Chart to the Ask/Bid in the Chart Trader or the price of the same instrument in a SuperDOM window.

• If the prices match, this indicates you are not getting delayed data and that your chart is successfully showing live data.
• If the prices do not match, this indicates that your chart is experiencing rendering delay, meaning that it is printing too much information due to inefficient indicators or too many objects on your workspace.

If you confirm that your charts are falling behind the current market price, you may open the NinjaScript Utilization Monitor to see what (if any) NinjaScript items may be contributing to the symptoms:

• Control Center > New > NinjaScript Output
• Right-click within the NinjaScript output window > Select 'NinjaScript Utilization Monitor...
• This window will begin to populate with NinjaScript items in order of time spent processing
• Let this window populate for at least a few minutes
  • How to interpret the NinjaScript Utilization Monitor results to diagnose Rendering Delays
    • If you are still not sure of what the results indicate, take a screenshot of the Utilization Monitor and send the results in a response to this email

To Resolve the Rendering Delays:

• You will need to reduce the complexity of your workspace and remove things until it is able to keep up in real-time again
• If any indicators jumped to the top of the NinjaScript Utilization Monitor, then remove them from the workspace and see if performance improves
• If yes, then you will want to reach out to the developer of those add-ons and ask for further tips and suggestions on how to reduce their impact
• You could also create a new workspace from scratch while being aware of the Performance and also utilizing the Tips and Suggestions from the following Help Guide:
  • Performance Tips

Please let us know if we may provide any further assistance.