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Unable to submit order

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    Unable to submit order

    I have developed a certain strategy along with its conditions, which I have attached in the following image. The strategy provides historical test results without errors. However, when trading live on the simulated account, I encounter the error shown in the second image, which reads, "..etc" What is the solution to this issue? I have noticed that there is no problem with the "EnterLongStopmarket...etc" order, but the issue seems to be related to the conditions.
    Attached Files

    #2
    Hello Killua369,

    Thank you for your note.

    If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

    Based solely on the information from your screenshots, I am unable to determine why you received the error message. Please send me your diagnostic (log and trace) files via email so I may further investigate. You can do this by going to the Control Center-> Help-> Email Support. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Please include "ATTN Emily C" in the subject along with a link to this forum thread in the body, and answer the following questions in the body of the email:
    • What day did this occur and approximately at what time?
    • What is the order ID for this order? You can view this on the Log tab of the Control Center or in the Control Center > New > Trade Performance > Orders report.​
    Thanks in advance; I look forward to your response and helping to resolve this item.

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