Kinetick connection fails

[cls71]

Hello, I cannot connect with Kinetick datafeed. The message: "Unable to read server IP addresses: Host desconocido (Logon failed)"

[Gibranes]

Hola:
Entiendo que te refieres a tiempo real, yo lo uso como fin de día y no tengo problema.

[NinjaTrader_Clayton]

Hello cls71,

Thank you for the message.

When we see messages like this, it normally means that the Internet, Modem/Router, or another program is stopping NinjaTrader from maintaining a stable connection to the necessary servers.


Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

Reopen NinjaTrader and test if the platform is still losing connection.



Please let us know if we may provide any further assistance.