EARNMAX:Please check your account connection parameters

[alangrnja]

I am getting an error message starting about an hour ago on ninjatrader 8 platform "EARNMAX:Please check your account connection parameters and internet connection.(Login Failed) i am online on other platforms, i checked my login, i can login to ninja without an issue, i have copied and pasted the user and password (without spaces) and still receive this error. Anything else i can try? Internet is up.

[NinjaTrader_Clayton]

Hello alangrnja,

Thank you for the message.

It can be tricky discussing a connection issue over the forum as this is a publicly facing location so we need to be careful with the private details and information that is shared here.

Please make sure that the System that is selected in your connection settings is correct.

• Go to the Control Center > Connections > configure
• Click your connection > Set the System to "Rithmic Paper Trading (Chicago)" > Click OK
• Now, try connecting again.
  • I am not 100% sure on the System that EarnMax uses so if the connection still isn't establishing, you will want to reach out to them and double-check that you are using the correct System.

If you are still unable to connect, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Enter the Subject as: Clayton ATTN 04063182
• Attach any screenshots that could help demonstrate the behavior
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.