NT doesn't open

[Samario]

Hi,

I am trading on an old computer with an Uprofit account already.

Now I set up a computer in the cloud for two reasons, one is to leave strategies running, and the other is to have an NT backup so I don't lose the whole NT configuration, strategies, etc.

I downloaded the NT platform, which I have installed on the new computer. I ran NT and when I was asked to log in, I used the Gmail account I am using actually, what appears as a message on the Simulation window saying "expired account",

So, I created a new Gmail account and used it to join the Ninjatrader website, again I downloaded it (in case it was a different version) and installed it, but when I keyed in the user ID and password, it accepted (because I tried with a wrong password, and says that it is wrong) and unfortunately the NT platform doesn't open.

Could you please let me know what could be the reason or what I am doing wrong?

Thank you very much in advance for your support.
Jose

[NinjaTrader_ChristopherJ]

Hello Samario,

Thank you for posting.

Please reset your Password at the link provided below.

• https://account.ninjatrader.com/changepwd/request

Please let me know if you can then login successfully.

[Samario]

Hi Christopher,

Thank you for your response.

I have reset the password I when to the new computer on the cloud, key in the user ID and new password, and unfortunately still the same, NT doesn't open

Thanks
Jose

[NinjaTrader_ChristopherJ]

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[Samario]

Hi Christopher,

I have downloaded the previous version of NT (8.0.28.0) and at least now opens and it is running. I will now set it up and see what happens, but I suppose I will have no problem, so there is an issue with the new version (8.1.1.7).

Once the issue is fixed I would appreciate it if you let it know.

Thank you.
Jose

[Samario]

Resolved. It was a problem with the computer resources. I have added additional Core and Memory and now NT opens and it is working..