New error when drawing

[eduardopoletto]

Hi!

I opened the NT8 and started to set somethings.

When I try to set any type of line with the magnet toggled (bar and price), the software crash immediately

I don't know what to do.

[eduardopoletto]

I reinstalled the NT8, didn't work.

I deleted everything, every file, now that's working fine.

[eduardopoletto]

It happened again...

Unfortunately I don't know what is causing this.

[NinjaTrader_Clayton]

Hello eduardopoletto,

Thank you for the message.

Since this behavior returned after doing a completely fresh installation of NinjaTrader, this would imply that something that has been brought back in since then is causing this to happen.

Please use the following steps to send your Log and Trace files directly to the NinjaTrader Support team so we may investigate this behavior further.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Platform Technical Support
• Input your Email address
• Enter the Subject as: Clayton ATTN 04044665
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

[eduardopoletto]

Hello eduardopoletto,

Thank you for the message.

Since this behavior returned after doing a completely fresh installation of NinjaTrader, this would imply that something that has been brought back in since then is causing this to happen.

Please use the following steps to send your Log and Trace files directly to the NinjaTrader Support team so we may investigate this behavior further.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Platform Technical Support
• Input your Email address
• Enter the Subject as: Clayton ATTN 04044665
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

Hi Clayton!

I just did it, it wasn't opening due to an error with dll

Hope you can help me.

Thanks.

[eduardopoletto]

Hello eduardopoletto,

Thank you for the message.

Since this behavior returned after doing a completely fresh installation of NinjaTrader, this would imply that something that has been brought back in since then is causing this to happen.

Please use the following steps to send your Log and Trace files directly to the NinjaTrader Support team so we may investigate this behavior further.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Platform Technical Support
• Input your Email address
• Enter the Subject as: Clayton ATTN 04044665
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

We look forward to your response and resolving your inquiry.

Hi Clayton!

I just discovered that for some reason the HotKey I had defined to the drawing was causing the crash, I was using Alt+T for line and Alt+V for Vertical line, I noticed when I drawn a line and the NT8 didn't crash, then I went to HotKeys and removed what I've defined and instead I started to using the standard hotkey for lines on NT8 like F2 and F7.

It is working fine now.