How do I change my CMEGROUP_TOP Top of Book (Level 1) data plan?

[bg2411]

I am already subscribed to CMEGROUP_TOP Top of Book (Level 1) data plan. As I primarily trade CME, I would like to change my plan to CME Level 1 and 2 data plan. When I click on user -> settings -> plans -> update subscriptions, it only gives me the option to change to CME_GROUP Level 2 bundle. While "Customize plan" options is there, it does allow me to make any customizations? I am a bit concerned about canceling the current subscription, as I do not know the behavior.

Can you advise how do I go from CME Level 1 bundle ($12/month) to CME Level 2 bundle ($16/month) without losing access to real time data? Thank you.

[NinjaTrader_Manfred]

Hello bg2411,

Thank you very much for your post and welcome to the NinjaTrader forums!

Signing up for the CME Level 2 bundle would automatically replace the existing Level 1 bundle. For further information please also take a look at our HelpGuide below:

How Do I Register for Data Feeds for my Account?

Please don't hesitate to let me know, should you have any further questions!

[bg2411]

Hello Manfred, thanks a lot for quick reply. I actually do not want whole level 2 bundle ($41/month). I want just the CME level 2 ($16/month). Please see below.

[NinjaTrader_Jason]

Can you please click the 'Customize Data Subscription' button. Subsequently you can subscribe to an individual exchange.

[bg2411]

Hi Jason, I tried that with Edge, Chrome and Safari browsers. It is grayed out. Please see below.

Another option is to cancel my current data plan, and then subscribe again? In that case, how will the billing work?

[NinjaTrader_Adrian]

Hello bg2411,
Thank you for posting.

I'm happy to check into this for you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

Thank you in advance; I look forward to resolving this item.