Bug with Volumetric bars.

[Hakaitrader]

Hello,

The volumetric bars on my graph now only display one side at a time(2).
I need to update my chart to see all the numbers on both sides of the candle (1).
Thank you for your help .

[NinjaTrader_Clayton]

Hello Hakaitrader,

Thank you for the message.

When looking at the Volumetric Chart, seeing the 0's would mean that there was no volume of either ask or bid orders at that price for that bar.

• You notice in the last two bars in the picture that there are still values at some of the price levels other than just the 0's. Even though, the majority of the price levels do have a 0.

You are welcome to right-click on the chart and select Reload all historical data. From there, if the 0's remain, that would mean that there was no volume on that side at that price level.


If you would like to provide the settings you used for your chart, we could test it out on our platform and respond with a picture to show what it looks like for us. To do this we need to know:

• What data provider are you connected to?
• What Instrument are you looking at?
• What Interval is the chart set to?
• What are the Data Series settings?
  • Right-click on chart and click the Data Series window > Then stretch it to be taller and take a screenshot of it and include it with your response.
    • To send a screenshot with Windows 10 or newer I would recommend using the Windows Snipping Tool.
      • Click here for instructions
    • Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save it as a jpeg file and send the file as an attachment.
      • Click here for detailed instruction

Please let us know if we may provide any further assistance.

[Hakaitrader]

Thank you for your prompt reply.

• My data provider is Rithmic.
• This is the NQ instrument.
• Interval 1min (The problem is identical on the 5 min)
• Image 2 and 3 show my data series.
• When I click on "reload data..." the "0's" also fill up.

You can see from the first image attached to this post that the "0's" have filled in after the fact.
These are the same candles as my first post.

[NinjaTrader_Clayton]

Hello Hakaitrader,

Thank you for the update.

When taking a picture of a chart, please ensure the screenshot includes the horizontal time axis and the right-side price axis. This lets us know what time of day and prices we are looking at.

• Since the chart image doesn't include this information, I'm not sure what day or time your chart is showing.

What time and date is being shown within your screenshots of the chart so I can look back at that same time?


As a test, please use the following steps to remove all of the old Historical Data from the platform and re-download the data new:

• Close NinjaTrader
• Go to the Documents folder > NinjaTrader 8 > db, this folder holds all of the historical data
  • Delete the following folders:
    • Tick
    • Minute
    • Day
    • Cache
      • Do NOT delete any other files or folders
  • After Deleting these folders, reopen NinjaTrader and it will make New ones automatically.

After the steps above, reconnect to data and test if the behavior continues. If yes, please respond with the specific time the chart is showing.


Please let us know if we may provide any further assistance.

[Hakaitrader]

Hello Clayton,

I have deleted the files and the problem still persists.
You can even see the problem in the order book.

The time shown on the chart is GMT+1. (10:10 am).

Should I try to reinstall Ninjatrader ?

[NinjaTrader_Clayton]

Hello Hakaitrader,

Thank you for the update.

When I looked back at that bar, the values were loaded in. As well, I am seeing values on both sides of the market on the most current bar.



Please use the following steps to open the platform in Safe Mode and create a "Test" workspace to see if the behaviors continue.

• If the behaviors don't continue in Safe Mode, save the "Test" workspace and then reopen NinjaTrader like normal to the Test workspace and see if the behaviors continue.
• If the behavior hasn't returned, reopen the Original workspace to see if this behavior comes back and is specific to your original workspace.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces and connecting on start-up.
• Loading custom assemblies (i.e. 3rd-party add-ons and NinjaScripts)
• Getting instrument updates from the server

To enable Safe Mode, please use the following steps:

• Shut down NinjaTrader.
• Hold the CTRL key and double-click the NinjaTrader icon.
• Keep holding the CTRL key until you see the Sign in Window then sign in (If the logo is Maroon, hold until you see the Control Center since this is an Older version)
• You may then verify you are in Safe Mode by going to Help -> About.

Once you have opened the platform in Safe Mode:

• Reconnect to your Data Provider
• Go to the Control Center > Workspaces > Click new > Call it "Test" > Click OK
  • Please open a new Volumetric chart with no custom bar types/indicators/templates and test if the volume is showing up on both sides.

Does the behavior persist on this "Test" Workspace in Safe Mode?

• If the behavior is no longer happening, go to the Control Center > Workspaces > Hover over "Test" > Click save
• Restart NinjaTrader and open the platform like normal. Click "NO" if it asks to save again.

NinjaTrader should open to the "Test" workspace in Normal mode now:

• Connect to your Market Data and test if the behavior continues while here on the Test Workspace in Normal mode.
• If there are no errors, try opening your original workspace

Do the errors return when you re-open the Original Workspace?

• If yes, this confirms that the unwanted behavior is being caused by something within the original workspace specifically.
• You could either:
  • Remove things from the Original Workspace 1-by-1 until the unwanted behaviors go away and you will know the last thing removed was causing it.
  • Or, continue with the Test Workspace and build it back up 1-by-1 until the behaviors return so you know the last thing added back in is causing the unwanted behaviors
    • Once you narrow in on what is causing the Unwanted behaviors, you could reach out to the developer for further help and information on why it is happening and what must be done to avoid it moving forward.

Please let us know if the unwanted behaviors continued while opening NinjaTrader in Safe Mode or to the "Test" workspace in Normal Mode and we can provide steps to do a completely fresh installation of NinjaTrader and test if the behavior continues after that.


Please let us know if we may provide any further assistance.

[Hakaitrader]

Thank you for taking the time to my problem.

Nothing to do, the problem persists after performing the maneuvers you suggested.
I'm sure I followed them, so clear is the difference between safe mode and normal mode.

I then completely reinstalled Ninjatrader after deleting all the folders on my PC.

And the problem is still there, I have to update constantly.
(My connection speed is 40 Mb/s).

I'm trading with a prop firm, could this be their fault, who knows ?

[NinjaTrader_Clayton]

Hello Hakaitrader,

Thank you for the update.

The NinjaTrader Platform displays the data as it is sent to the platform from the provider. Since the values are not showing as expected initially, it is possible something is happening between their data servers and it being displayed on your chart.

Please use the steps below to change/check your Time Zone and sync the PC clock to ensure this is not causing the data to be misaligned with the charts.

• Shutdown NinjaTrader
• Right-click the clock in the lower right corner of your desktop
• Select Adjust date/time
• For Windows 10 click 'Date, Time, and regional formatting' -> Then click 'Additional date, time, and regional settings' -> then click 'Set the time and date'
• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and then click Update.
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data then check if the values are updating as expected.


If this behavior continues, Please use the following steps to Update/Reset the Instruments within your platform and then Restart NinjaTrader:

1. Disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Restart NinjaTrader

Reconnect to your data and right-click on the charts and select "Reload all historical data". Does the chart plot as expected now?


Please let us know if we may be of further assistance.

[Hakaitrader]

Hello Clayton,

Unfortunately, after scrupulously following each step, the problem persists.
The candles are still displaying their series from zero to infinity on one side or the other.

[NinjaTrader_Clayton]

Hello Hakaitrader,

Thank you for the message.

Do you have a 2nd data feed you could connect to for testing?

• If yes, disconnect from your Rithmic-based connection and then try connecting to the 2nd data provider only and then right-click on the chart and select "Reload all historical data".
  • Do the Volumetric bars still behave the same way while connected to this 2nd data provider?

If you do not have a 2nd data feed, please email us directly with your log and trace files so we may verify that there is nothing deeper going on. As well, this will give us a direct line of communication where we can share more private and specific details.

Please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Enter the Subject as: Clayton ATTN ##REQUESTID##
• Attach any screenshots that could help demonstrate the behavior
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.