Ninja hanging on opening

[ErikY]

I shut down Ninja this morning and prior to shutting down I closed all workspaces.

Upon trying to re-open Ninja, after I log in, it is hanging and not opening. I have forced shut down a few times and restarted and same thing keeps happening.

I am using the latest version of Ninja I believe as I updated recently.

My log file is showing as follows:

2023-09-11 10:19:39:887|2|4|Session Break (Version 8.1.1.7)
2023-09-11 10:19:57:080|1|4|Global simulation mode disabled
2023-09-11 10:19:57:223|1|4|Vendor assembly 'Newtonsoft.Json' version='6.0.0.0' loaded.
2023-09-11 10:19:57:819|1|4|Automated trading disabled
2023-09-11 10:19:57:821|1|2|Using IS (is-us-nt-005.ninjatrader.com/31658)
2023-09-11 10:19:57:872|1|4|Auto connecting 'My Kinetick'...
2023-09-11 10:19:57:921|1|2|My Kinetick: Primary connection=Connecting, Price feed=Connecting
2023-09-11 10:19:57:958|1|32|Order entry hot keys disabled
2023-09-11 10:19:57:959|1|4|Auto close enabled=False
2023-09-11 10:19:58:796|1|2|My Kinetick: Primary connection=Connected, Price feed=Connected
2023-09-11 10:19:59:280|1|4|Restoring workspace 'Untitled 9'...

Untitled 9 is a completely blank workspace

<?xml version="1.0" encoding="utf-8"?>
<NinjaTrader />​

Help would be appreciated

[NinjaTrader_LuisH]

Hello ErikY ,

Thank you for posting on the NinjaTrader Forums.

We'd be happy to further assist with this if you send your log and trace files to support@ninjatrader[dot]com.


You can do this directly on the platform by going to Help > Email Support.

Please feel free to reference this forum post in the body of the support message.


Thank you in advance!