No live feed

[spottysallrite]

I'm not getting live trading data for the ES. Is that just me, or is this happening to others as well ?

[L0pus]

Not just you, mate. Been struggling to get an answer from customer service since opening bell, and I'm getting squat.

[spottysallrite]

No response from NT tech and it's been an hour since I posted this. Even something simple and direct like, "yes, we're aware of that, and will get back to you asap" would be better than silence. Otherwise, one might well conclude that nobody's home and there's no indication as to when they might be back.

Should we assume that since this is a Friday before a three day weekend that everybody has gone home, so we should too? That is, is trading done for the day? Come back Tuesday ?

[NinjaTrader_RyanS]

It appears that Market Data subscriptions did not automatically renew.

Renewals are still currently working and will be done by the end of the day. If you would like to get data sooner, as a workaround please re-subscribe to your market data. You can visit the link below for more information on how to do so. Note: Once you do renew your data it could take up to 30 minutes to be live on your account. Please restart the NinjaTrader Platform once the renewal is completed.

https://support.ninjatrader.com/s/ar...language=en_US

[Dan_C]

No LIVE connection even when it shows "green" in Control Center . . . . . when will it be running again !?!?!!

[MattyU12]

same here....but i resubscribed 90 minutes ago and it's still not working

[spottysallrite]

Once this is fixed will an "all clear" be sent out so we know that you (NT) do have this fixed, or are we on our own (again) (each of us waiting and waiting, checking and checking, then finding out separately and individually that it has been fixed, rather than just simply telling us all at the same time when, exactly, it's working again)?

[spottysallrite]

Indeed, why didn't NT post this here in the Forum when they first suspected this might be a problem (which was yesterday at 8:37 PM, according to the post "market subscription")? Why did they need posts here in order to even comment on this (and slowly at that) ? Were they thinking people wouldn't notice? Couldn't they have taken the initiative on their own and let people know that there might be a live feed problem?

You know, if NT didn't have to deal with customers they could get some real work done.

[NinjaTrader_RyanS]

Hello,

This issue only affected a portion of our users, and a resolution will vary from client to client as this issue and fix is account specific. If you have questions on your particular account please write into our support team so we may assist you further.

[spottysallrite]

Yep, it really does look like we're on our own -- again.

"This issue only affected a portion of our users ..." Really? This post is currently the most popular post on the Forum today, obtaining 100 views in just a couple of hours. The post "market subscription" (which is also about this issue) has 112 views (he started his post yesterday). Maybe these are mostly from the same people, and some are likely updates. But, still, that means several dozen people are very interested in this. So, one would think that NT would go to the trouble to proactively allay their concerns, instead of passively letting people fume.

NT gets an A+ (again) for dodging, deflecting, obscuring, and obfuscating. Never take personal responsibility for anything bad is what I always say (eg, if there's a problem occurring on our platform go talk to Microsoft because it's their fault, such as the v8.27 rollout, or OneDrive). And, if you don't have a good answer to a question, just send the questioner into an endless loop, waiting for him to just give up in frustration.

According to my "https://account.ninjatrader.com/messages" page, my Market Data subscription was renewed this morning at 7:20 (making it late for the open). Also, I received an email from NT today at 7:26 am saying that my subscription had been re-newed. However, I still don't have a live feed. Go figure.

[spottysallrite]

Ok, looks like I've got a live feed now. Gads.