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intraday charts not pulling up

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    intraday charts not pulling up

    I just installed Ninjatrader. but when I pull up the charts I can see the Daily, weekly and monthly chart....but when I pull up the hourly, minute and 2000 tick chart I get a white screen. Please tell me ...step by step... what I need to do to trade on these charts.
    Thanks
    Michael Griffith
    [email protected]

    #2
    Hello Michael,

    Can you please send me your log and trace files from within NinjaTrader Desktop, so I can investigate why you don't load data in intraday charts.
    • Go to Control Center-->Help-->Email Support
    • Set the To field to Platform Technical Support
    • Enter "Att Jason, 04019146" in the "Subject" field
    • Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
    • Make sure "Log and trace files" is enabled
    • Click Send​
    JasonNinjaTrader Customer Service

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