Login Problem: failed to verify license

[bob999]

Getting this error all of a sudden.

Using Ethernet connection.

Nothing that I know changed on my end

All /Firewall and Security turned off on this PC.

Always has.

Did all of these:

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• ready to email log and trace files

[NinjaTrader_Jason]

Hello bob999,

Can you please send me your log and trace files from within the NinjaTrader Desktop platform.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04018736" in the "Subject" field
• Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
• Make sure "Log and trace files" is enabled
• Click Send