Error login to simulate / live data using deskeop

[eladlevi]

Hi
This is new from this morning,
I'm able to log in the platfrom but the connections (both live to ninja broker and simualter are not able to connect with the following messgae:


thanks,
E.

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!

[backtester831]

Hi
This is new from this morning,
I'm able to log in the platfrom but the connections (both live to ninja broker and simualter are not able to connect with the following messgae:


thanks,
E.

Simple fix, just means the username and passwords are blank. Maybe your machine ID changed overnight so NinjaTrader blanked out your account credentials. Just click on configure, and reenter the username and password.