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Rejected Trade keeps showing on my Chart
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Hello cryfgg,
Thank you for your post,
CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.
If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:- Email: [email protected]
- Phone: 312.423.2234
Simulated orders can sometimes become stuck in a 'pending' state if the platform unexpectedly loses connection or shuts down while the order is in the process of updating from one state to another. To remove the order, we will need to reset the simulation 101 account, please follow the instructions provided below. Please note, if this is on our DEMO simulation account please wait until the end of the trading session for the order to clear.
Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account:- From the NinjaTrader Control Center window select the Accounts tab
- Right-click on your simulation account and select 'Edit Account'
- Press the "Reset" button > Yes > OK
Please let us know if we may be of further assistance.Adrian B.NinjaTrader Customer Service
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