License Key no longer linked to Rithmic, states something in my computer has changed.

[LIfeisGood]

I've been out of the loop lately and have not used Rithmic with NT. I tried to get some futures trading in, and when I logged into NT and tried to link up with Rithmic, a window popped up saying something has changed with my computer and I need a new key. Is there a way I can reconnect without trying to generate a new key? I still have NT 8.0.27, but there have been some windows update. Thanks for any help.

[NinjaTrader_Manfred]

Hello LIfeisGood,

Thank you very much for your post and welcome to the NinjaTrader forums!

Please begin by making sure you are using the most recent version of NinjaTrader 8.1.1.7. To do this, please follow the steps below:

• Login into the NinjaTrader Account Dashboard
  • If you do not yet have an account, please create one at this time
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window in the main screen
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

After the installation package is completed you will be able to log into NinjaTrader Desktop with the connection guide linked below.

• How to open and sign in to the new NinjaTrader 8.1 Desktop Platform

After updating the Platform, please follow along with the relevant connection guide below as they have demonstrational pictures and steps:

• If it is a Rithmic Based Account:
  • Rithmic Based Eval Account Connection Guide
• If it is a Tradovate Based Account:
  • Tradovate Based Eval Service Connection Guide

Please let us know if we may provide any further assistance!

[LIfeisGood]

Thank You VERY much Manfred, I'm back online and connected.

[NinjaTrader_Manfred]

Hello LIfeisGood,

Thank you very much for your reply.

The most common reason for this error is if the connection settings are not correct.

Please ensure the "Plug-In Mode" is disabled and the "System" is set to the correct option (e.g. Apex for Apex-based accounts).

If this still fails, please send me your log & trace files and I can best assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!

[NinjaTrader_Manfred]

Hello LIfeisGood,

I'm glad to hear you were able to connect.

Please don't hesitate to let me know, should you have any further questions!