Twitter Share

[llanqui]

I'm tetting a "Not Authorized" / "Could not Authenticate" in the Log from the Twitter Share

Is that because we now need a paid subscription to twitter to share?

thx

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Plus attach a screenshot of the error message to your email.

Thank you!

[llanqui]

attached are requested files

[llanqui]

I sent the log and trace files with the screen shots above...did you get them_

[NinjaTrader_Oxana]

Thank you for the note. We've received your screenshots only.

Seems like this has been reported to our Development team already, and they are currently looking into this item.

To be able to send your case to our Development team as well, but we need your log and trace files. Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

[NinjaTrader_Oxana]

We've deleted posts with text from log/trace files you've posted, to ensure users are not accidentally sharing personal or private information over the forum.

Please email us your log and trace files in the original format, following the steps below:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send an email with the 2 compressed folders as attachments to Support[AT]NinjaTrader[DOT]com
• Enter the subject as "ATTN 03988434"
• Once complete, you can delete these compressed folders.
• Please click this Blue text to see a video demonstration of how to send these files

Thank you!

[llanqui]

ok, sent thanks