Please check your account connection parameters

[adamsao]

So I am a new user to Ninja Trader and am using an account through Apex Trader Funding and Rithmic. After completing the account set up and connection through ninja trader I keep receiving an error stating that I need to check my accounts parameters or internet connection.

Just wanted to see if there was any ways to resolve my issues

Thank you

[NinjaTrader_Sev]

Hello adamsao,

Thank you for your patience.

Please begin by making sure you are using the most recent version of NinjaTrader 8.1.1.7.

• Go to the Control Center > Help > About

If you are not using the version specified above, please use the steps below to update your platform:

• Login into the NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window in the main screen
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

After the installation package is completed you will be able to log into NinjaTrader Desktop with the connection guide linked below.

• How to open and sign in to the new NinjaTrader 8.1 Desktop Platform

After updating the Platform, please follow along with the relevant connection guide below as they have demonstrational pictures and steps:

• If it is a Rithmic Based APEX Account:
  • Rithmic Based Eval Account Connection Guide
• If it is a Tradovate Based APEX Account:
  • Tradovate Based Eval Service Connection Guide

The most common issue when establishing the Rithmic connection is not setting the system to Apex specifically.

Please let us know if we may provide any further assistance.

[adamsao]

Thank you for writing,

My NinjaTrader is updated to the most recent version and re-imported the assigned license key but that still did not solve my problems.

Thank you

[NinjaTrader_Sev]

Hello,

You will need to email our team directly at support[AT]ninjatrader[DOT]com so that we may investigate the issue properly.

Please follow the steps below to manually attach your log and trace files to your email:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Please also list in the email the exact steps you have tried to use to connect and what the exact issues are that you are having.

Thanks in advance; we look forward to resolving this item.