Trade Performance

[dj22522]

Hello.

Using 8.1.1.7

Am I correct to say the Trade Performance (Control Centre > New > Trade Performance) still isn't working ?

For an evaluation a/c when clicking Generate on Trade Performance for the correct date/s no trades are generated. It's blank.

For a Sim a/c the Trade Performance is working.

This has been an issue for some time but has it still not been resolved ?

Many thanks

[NinjaTrader_ChristopherJ]

Hello dj22522,

Thank you for posting.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[dj22522]

NinjaTrader_ChristopherJ

Thank you.

Email sent from NT8

[dj22522]

How are traders accessing their trade statistics with the Trade Performance not working ?

Why hasn't this been fixed yet or am I missing something ?

[NinjaTrader_ChristopherJ]

Until this issue has been resolved by our Development Team for live accounts within the Account Dashboard you can generate statements by going to your User Account drop down menu in the upper right corner->Statements.

[dj22522]

So desktop platform users have no other way of accessing their trade performance in real time other than to also be logged in to the web platform. That's not a workable situation in my opinion.

I'm perplexed why you asked me in your post above to send log and trace files if you already knew this was an issue, but I digress.

I'm not ungrateful for your help but months have gone by with this issue.

Many thanks

[backtester831]

So desktop platform users have no other way of accessing their trade performance in real time other than to also be logged in to the web platform. That's not a workable situation in my opinion.

I'm perplexed why you asked me in your post above to send log and trace files if you already knew this was an issue, but I digress.

I'm not ungrateful for your help but months have gone by with this issue.

Many thanks

I don't think it's a problem for all accounts, possibly only Tradovate prop firm accounts. Is that your eval, e.g. Apex Tradovate?

[NinjaTrader_ChristopherJ]

Log and trace files were requested to confirm the new error being reported by some users was present in the diagnostic files and was not an issue that was resolved in 8.1.1.6 and 8.1.1.7 releases regarding Trade Perfromance.

[dj22522]

I don't think it's a problem for all accounts, possibly only Tradovate prop firm accounts. Is that your eval, e.g. Apex Tradovate?

Thanks although I'm using NT8. Why is there an issue with Tradovate seeing as NT owns them now

[dj22522]

Log and trace files were requested to confirm the new error being reported by some users was present in the diagnostic files and was not an issue that was resolved in an earlier release regarding Trade Perfromance.

I see. Thank you. More log and trace files as if NT need any more of those.

As mentioned I'm grateful for the help support gives, but for the life of me does anyone at NT think their clients or license payers really want to have to spend any of their time dealing with these issues. We are here to trade, not to spend countless hours/days/weeks/months and for some of us years dealing with platform issues.


I'm tired. Enough of this. Please just get it sorted out.

Kind regards to all,

[backtester831]

Thanks. Yes Tradovate but with TradeDay although I'm using NT8. Why is there an issue with Tradovate seeing as NT owns them now

I think it's a problem with all Tradovate prop firms.

An alternative is to log into tradovate.com with the TradeDay Tradovate login and see performance reports that way.

[Gary_19]

Hi,

Today is 25th October 2023 and the problem persists.

Any clue who has to solve the problem with APEX-Tradovate-NT8 access to Trade performace information?


Thanks

[NinjaTrader_Zachary]

Hello Gary_19,

Thank you for your response.

We have today released version 8.1.2.0 of NinjaTrader Desktop, and this is one of the items that was addressed in the release. To update to the most current build, please reference the guide below to update NinjaTrader:

How Do I Update to the Latest Version of NinjaTrader Desktop

Please let us know if we may assist you any further in the future.

[Gary_19]

Thank you Zachary !

It seems it is working fine now.


Best Regards

[NinjaTrader_Zachary]

Hello Gary_19,

Thank you for your response.

That's fantastic to hear! Hope you have a great day!