Ninjatrader 8 will not open

[jamart69]

Ninjatrader 8 terminates seconds after launch. It briefly shows as open in task manager/resource manager, then shows as terminated/suspended. It does not show up as suspeded when not running so I cannot resume process in task manager. I've tried restarting, repairing installation, and reinstalling. I uninstalled two programs that had been updated from right before the issue. I was trying to speed up NT before the issue began. I had changed NT to "Real Time" in the task manager, then restarted. The issue began after that. I cannot think of any other issues that might have caused this. I cannot use system restore as I do have any restore points from before the issue. Please advise. Thank you.

[NinjaTrader_ChristopherJ]

Hello jamart69,

Thank you for posting.

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Thanks in advance.

[jamart69]

Thanks for the quick response. Message has been sent.

[CuchoFef]

I am having the same issue here

[NinjaTrader_ChristopherJ]

I am having the same issue here

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

Thanks in advance.

[CuchoFef]

Ok perfect, email is sent. Thank You

[Eloi_]

ahhhh mee too
Has a solution been found?
i send email now...

[NinjaTrader_ChristopherJ]

ahhhh mee too
Has a solution been found?
i send email now...

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[pstrusi]

So, finally, what happened? Was it solved?

[NinjaTrader_Zachary]

Hello pstrusi,

Thank you for your response and for your post.

In cases like this, each needs to be investigated individually on a per user basis. We need to know information from your diagnostic files that cannot be shared on the forum for the sake of privacy. If you are experiencing something similar, please send an email to our technical support team from within the platform by going to Help > Email Support. In this email, include a description of the behavior you are experiencing and make sure that 'Log and trace files' at the bottom is selected (it is by default). Unlike in the responses that had previously been given by our representative Christopher, there is no need to include his name specifically since this can be handled by anyone on our support team.

[pstrusi]

I understand privacy. I believe nobody wants to know client data. We're just interested if this specific issue was solved. That's all.

Thanks

[NinjaTrader_Zachary]

Hello pstrusi,

Thank you for your response.

What I am trying to explain is that there were several individual people writing in to this thread at different points in time, and each of them had a unique situation that was not the same as the other user. In some cases, a reinstall of certain PC components was able to resolve the symptom. In other cases, reinstalling the platform was the solution. In some scenarios, we've had to refer the client to a PC specialist, if we've found errors occurring within the OS that required the attention of someone with more specialized PC knowledge. If this is occurring for you, please feel free to write in and we'd be happy to work with you.