Ninja Crashing on startup, finally works but everything is gone?

[StrongLikeBull]

Hello,

Like the title says, I went to open Ninja Trader today and it kept crashing giving some "unexpected error handling" message. I restarted my PC and it opened up but looks different. It removed my Rithmic connection and resorted to the sim license key. I resolved that but now I am trying to setup my charts with my strategies and its giving me an error saying one of my indicators can't be located? When I go to import the file for this indicator it gives me an error that i must resolve the errors before I can import, but to resolve the errors I need to import the file?


Please help,
Thanks

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Thank you!

[StrongLikeBull]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Thank you!

I would love to but...

[StrongLikeBull]

I got it to send the email but not sure if it included the log and trace files, but the box was checked off

[StrongLikeBull]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Thank you!

Hi,

I was able to click on the code listed with the errors in my first post, which referenced me to NinjaTrader's error fix which showed me how to fix the issue. Thank you for your time!

[NinjaTrader_Oxana]

Hello,
Thank you for the note.

If you have not received an email from us, confirming that your email has been received by us, and still need assistance, please email us your log and trace files manually at support[AT]ninjatrader[DOT]com

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you!