Issue with playback data

[silverio]

HI all,

i have an issue with playback data and my issue is on my ninja trader desktop version 8.1.1.5 64-bit

i load historical data with my ninja connection simulated , click on historical data and i open get market replay data , select fdax SEP23 and download che day of my interest.
Now i select playback connection and load day that i have downloaded but when i click on play the chart is freeze and the candlesticks are not updated.

I'm not able to play a backtest , can we help me? Thanks

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!

[silverio]

I have this issue when i try to send email support:

[NinjaTrader_Oxana]

Hello,
Thank you for the note.

Please close your NinjaTrader platform and update it to 8.1.1.7 (that is also a download link).

After the platform update, please reset instruments and repair DB, following steps below.

• First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
• Next, reset your instruments by navigating to the Control Center > Tools > Database Management
• In the Database Management window, left-click on "Rollover"
• Under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
• Under the “Repair DB” section, click Repair
• Lastly, restart NinjaTrader for the changes to occur

If you are still experiencing issues with playback data and still can't email us from the platform, please send your log and trace files at support[AT]ninjatrader[DOT]com, following steps below:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance.

[silverio]

HI,
thanks for the support but the issue still persist. in attached the log and trace file zipped.
THanks

[NinjaTrader_Oxana]

Hello silverio,
Thank you for the files.

Please make sure to 'Get Market replay data' when connecting to Playback connection, as show on the attached screenshot#1.
Then connect and within the Controller window select "Market Replay" and click "Play", as show on the attached screenshot#2.

Below is also a link to a video:

• How to use the Playback Connection with Market Replay data

Let us know if you have any further questions.