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Order Submitted Without Me Actually Submitting It

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    Order Submitted Without Me Actually Submitting It

    I had an order submit today on MGC. I didn't submit the order, it was just placed. I saw it after it was already stopped out. What could cause a random order entry?

    #2
    Hello dp8282,

    Thank you very much for your message.

    CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

    To track down what occurred, please send us your log & trace files.

    You can do this by going to the Control Center -> Help -> Email Support

    Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

    Thank you in advance, I look forward to your reply!​

    Comment


      #3
      Done, thank you Manfred!

      Comment

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