multi-provider option not showing under tools

[AugustusB]

I was having issues loading a previously saved workspace that still shows under "workspaces" tab and tried doing the update as a solution. I am still not able to load the workspace and I am now not able to connect to previously connected Apex accounts as I only see one sim account now. I was checking if the multi-provider tab was checked as a possible solution but I no longer see this option under tools, options. screen shot attached. any help would be amazing.

[QuantKey_Bruce]

When you say "the update" do you mean 8.1.1.7? If you mean 8.0.28.0, there is no multi provider mode in that case.

[AugustusB]

thank you. so I should have updated to 8.1.1.7?

[QuantKey_Bruce]

Well, that's hard to say without more reasoning. Why were you updating in the first place? To get CQG compatibility after the server change? Both 8.0.28.0 and 8.1.1.7 have that. 8.1.1.7 has the new user entitlement structure and does not use license keys. If you're trying to be on the latest one, then yes, 8.1.1.7. If you need the old license key structure or don't want to have to type the password everytime or have another reason to stay on 8.0, then 8.0.28.0.

[AugustusB]

I only did the update as I was on the forum looking for solutions as to why I haven't been able to open workspaces, which I still cant do, and saw the post regarding the mandatory update.

[QuantKey_Bruce]

Why can't you open workspaces? What does that mean? Is it crashing? Does it just fail to load some indicators you don't have installed? Are you missing any of the product installations the workspace uses?

[NinjaTrader_Manfred]

Hello AugustusB,

Thank you very much for your post and welcome to the NinjaTrader forums!

To track down why you are not able to load this workspace, we'd like to take a look at the log & trace files, could you forward these to us?

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!