Problems logging in to NT8

[EveKS]

Most days it takes me between 3 and 6 attempts to login to NT8. Today it took 7. There's no message, just nothing happens, even for 5 or 10 minutes. Other times the chart loads but isn't moving, even though SuperDom is. Other times it loads fine first time. Please advise.

[NinjaTrader_Manfred]

Hello EveKS,

Thank you very much for your post and welcome to the NinjaTrader forum!

To track down why this occurs, we'd have to take a closer look at your log & trace files. Could you forward these to us?

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!

[EveKS]

Ok that's done Manfred.

[spottysallrite]

Which version of NT are you using? What OS? Is this on a VPS?

[EveKS]

As stated, NT8. Windows 11. No VPS. No problem logging in to charting software or my other trading platform. Tested internet speed 50/20. Currently on 3rd minute of waiting for anything to load, login just cancelled iself with message unable to connect to remote server.

[junkone]

i have the same issue. the trace file keeps showing this.

[NinjaTrader_Manfred]

Hello junkone,

Thank you very much for your post.

Could you send us the remaining log & trace files? We'd like to take a closer look at what might cause this in your case.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!

[junkone]

i cannot login to Ninjatrader. how do you expect me to goto control center?

[NinjaTrader_Manfred]

Hello junkone,

If you cannot launch NinjaTrader at all, please follow the steps below instead:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
• Send the 2 compressed folders as attachments to support (at) ninjatrader (dot) com
• Once complete, you can delete these compressed folders

The additional files that are in these folders should help us in tracking this down.

Thanks in advance; I look forward to resolving this item!

[junkone]

i sent additional details by email with "ATTN Manfred".
btw: when i login to my google a/c i dont see the options showing ninjatrader. i think it should be there

[junkone]

i have already send you the info and i did not even get a ticket acknowledgement

[NinjaTrader_Manfred]

Hello junkone,

Thank you very much for your reply.

I was able to find the email in question and just replied to it.

If you do not see the reply, please ensure you also check your spam/bulk folder.

Thank you in advance, I look forward to your reply!

[junkone]

i send you the info you needed. the problem recurred today again.