Restore Backup Archive Error

[NT3000]

Hi there,

I generated a backup export from my 8.0.28.0 production build.
Attempted to import on a different station and received the error "Restore Backup Archive Error" with no details within the log..
Then I attempted to import it on the very same station and got the same error.

Here is the link to G Drive video showing the same.

Please help.

https://drive.google.com/file/d/1HUjACB0geeWBg-7oJo0i5Yv1VrthYF2H/view

https://drive.google.com/file/d/1HUj...1VrthYF2H/view

Thanks

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may look into what occurred. Ensuring 'Log and Trace Files' is checked will include these files. Plus attach your backup file, so we can test it on our end.

Thank you!

[NT3000]

Email sent ...
Thanks

[NT3000]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may look into what occurred. Ensuring 'Log and Trace Files' is checked will include these files. Plus attach your backup file, so we can test it on our end.

Thank you!

Hi any updates??

[NinjaTrader_Oxana]

Hello NT3000,
If you haven't received an email reply from us, please let me know what case number was assigned to your inquiry when you've emailed us.
Thank you!