NT 8.1.1.7 Login fail

[iamdenb]

Login via Google account does not work - after entering the account data charts does not open.
When I trying to log in through an NT account, I get a 404 error

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please follow this link https://account.ninjatrader.com/register to register as a NinjaTarder user and then use your username to login.

If you are still getting error messages, please email us at support[AT]ninjatrader[DOT]com

[newbe17]

Same problem

[iamdenb]

Hello,
Please follow this link https://account.ninjatrader.com/register to register as a NinjaTarder user and then use your username to login.

If you are still getting error messages, please email us at support[AT]ninjatrader[DOT]com

I am registered, and when I enter my username and password, I get the above message.
Rolled back to version 8.0.28, where there are no problems with authorization, which only makes it difficult to work.

[brenthilburn]

I am registered, and when I enter my username and password, I get the above message.
Rolled back to version 8.0.28, where there are no problems with authorization, which only makes it difficult to work.

I wonder how many people have rolled back or not even bothered upgrading because of the annoying and unnecessary login screen in 8.1.X.X? Ninjatrader Management should wonder too...

[Leeroy_Jenkins]

brenthilburn I'm even more amazed at how long it has taken to fix this login issue. It has been 4 months since the introduction of 8.1, and some people still can not login.

[NinjaTrader_ChelseaB]

Hello Leeroy_Jenkins,

Please send an email to support [at] ninjatrader [dot] com and we can help you reset your password, verify the username, and login.

[spottysallrite]

How are you trying to log in? Through a VPS ?

[Nystagmus]

Hi everyone,

1) I have the exact same issue and Ninja Trader support can not help me since 2 days.
I use a VPS and its not managed by me, I rent it at an external company. The VPS support team also can not help me.

I am based in Germany and the VPS is also. I check the IP location also and also got confirmation from provider.

This is what they wrote:

"TCP/25 - SMTP is the only traffic is blocked by us. We do not block or filter any other traffic. Functioning of the third party software including VPN is out of our scope. We do not have a way to investigate why the hop 208.48.16.200 blocks traffic. It is placed out of our zone of responsibility. We cannot guarantee the VPN functions correctly even if you rent the additional IP address or another VPS."

Reinstalling Windows (Server 2019) did not help.

2) Another interesting thing is that my friend rents a VPS for this company also, and he does not have this issue.

3) On my private PC, everything works fine and I can log in successfully and all links work fine.

4) Interesting is that when I use a VPN on the Server, which as you know uses a different IP, then all is fine and I can log in successfully and not getting error 404 Not Found for the NT links.

5) Interesting is that when I enter https://ninjatrader.com/, everything is ok on the server.

When I press on LOGIN, I get the the Error:





But the other link like the FUTURES, PLATFORM e.t.c. all work fine. So not sure what is going on here.




Can someone please help me? PLEASE!!!

Regards.

[NinjaTrader_ChelseaB]

Hello Nystagmus,

If you are connecting to NinjaTrader Brokerage, this is in the United States in Chicago. I would recommend a VPS located near the brokerage servers.

https://ninjatraderecosystem.com/search-results/?fwp_search=vps

The issue with the url appears to be common with the forum. Our IT is aware of the issue and is investigating.
In the meantime, we have had reports using an ad blocker such as uBlock Origin can prevent the malformed Urls.

To investigate further, we would want the log and trace files. You have mentioned you already have a case open where a NinjaTrader Support technician is looking into your issue, is this correct?
In the emails, do you have case number in the subject line? If so, what is the case number?