NT freezing

[Chryslertech]

Im using a VNP computer nothing else is running but NT with the latest release I get random freezing of the platform stuck at what ever hour it happened it with trades active.only way to get it back running is to restart NT 8.1.1.7 64-bit
anyone else seen this ?

[Taggart]

Yes, same here. Multiple freezes daily, was forced to roll back which presented its own set of challenges.

[NinjaTrader_JustinD]

Hello Chryslertech,

Thank you for using NinjaTrader.


First, I highly recommend going through our Performance Tips which outline all the best methods for reliable performance from NinjaTrader on any computer.

Be sure to install all available updates for your PC from the Windows Settings > Update and Security page as well. Manually check for updates and reboot your PC after any are installed.

If you are using any 3rd-party add-ons, please keep in mind that we do not control how well they perform, and the more you ask of NinjaTrader to load on your charts, the more it pushes your PC which may result in freezing or unresponsiveness.

You may also clear old historical and cache data by doing the following:

• Shut down NinjaTrader
• Go to the 'Documents/NinjaTrader 8/db' folder on your computer
• Remove the 'cache', 'day', 'minute', and 'tick' folders
• Important: Do not remove any other files within the NinjaTrader Documents folder

When you restart NinjaTrader, you may notice a longer initial load time as all historical data on your charts is re-downloaded, but your overall performance should be better.

If you continue experiencing any unexpected or unresponsive behavior on the platform, please write to our team directly for more in-depth assistance ([email protected]).

Please let us know if you have any additional questions.

[Chryslertech]

Have done the above will see in a few days if it does it again.