Unable to Login

[trend26]

I am unable to login since the upgrade. I lost my live account connection ever since Ninja put in my license key. I get an error message which says, "No object reference to connect to". System immediately shuts down and vanishes. Any ideas of how to fix?

Thanks,
trend26

[NinjaTrader_Spencer]

Hello trend26,

Thank you for your note.

To quickly test does the same occur after reinstalling NinjaTrader?

I have included instructions on how to reinstall the NinjaTrader platform below. With this procedure, you will not lose any Workspaces, Charts, custom items etc.

• Close all running applications.
• Make sure NinjaTrader is closed from the Windows Task Manager:
• Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 8 and click Remove.
• Restart your PC.
• Then please log into the Client Dashboard to download the new installer
• You may select the most Recent Release or Prior Release if you wish to use the older layout