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    Can't Connect

    Having been forced to abandon 8.0.27.1 by NT, I'm now trying to connect using 8.0.28.0 64 bit. However, I am not able to establish a connection to NT Continuum, despite my best efforts. So, does anybody have any suggestions as to how I can make this connection happen ?

    #2
    Have you seen this?
    All NinjaTrader Desktop users must update by June 23rd, 2023 to avoid any interruption in service. The link below will provide details on how to update each version of the platform. https://ninjatrader.com/support/required-update-for-ninjatrader-desktop-users/

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      #3
      Yes. What's your point? I said that I have upgraded to the new requirement.

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        #4
        Hello spottysallrite,

        Thank you for your post.

        ​Please follow the steps below to manually send your log and trace files so I may investigate this matter further.
        • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
        • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to an email to support [AT] ninjatrader [DOT] com
          • Please include 'ATTN Spencer' in the Subject line and a link to this forum post in the body of the email
        • Once complete, you can delete these compressed folders.
        Spencer F.NinjaTrader Customer Service

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