NT8 Freezing Opening Indicators Panel

[akbolduc]

Hello,

Not sure what happened but NT8 started freezing when attempting to open the indicator panel on a chart. I've tried deleting all my workspaces and starting with a completely blank chart, connected and disconnected from my datafeed, with the same results. I'm running 8.1.1.6 64-bit. I don't have any custom assemblies installed and the startup log file looks normal so I'm not sure what to try next except reinstalling.

I've got dozens of custom indicators and strategies I've developed that I would not like to lose if I have to reinstall. Your assistance is greatly appreciated

Thanks,
Alex

[QuantKey_Bruce]

One of your "dozens of custom indicators and strategies" is doing something wrong in OnStateChange during the processing of State.SetDefaults. Make sure you are not allocating any resources there, or accesing things you are not supposed to be e.g. no references to ChartControl, or Bars, or Instrument, etc. All you should be doing there is really setting the properties e.g. BarsRequiredToPlot etc., setting the default values of your input parameters, and AddPlots. If you're doing anything else, focus like a laser on that. Move all of your custom source out to a temporary folder and compile and make sure your clean installation is stable, then move them back in one at a time until you find out which one you've made an error in.

[NinjaTrader_Zachary]

Hello Alex,

Thank you for your post and for reaching out.

Aside from Bruce's advice, if you need any additional assistance, you are always welcome to send us your log and trace files (if you have not already) and we can assist with investigating. You can send us a message from within the platform by going to Help > Email Support or by manually emailing support(at)ninjatrader(dot)com. If you do isolate the issue to one of your custom scripts, we do also have our Engineering Support team. They can be reached at scriptingsupport(at)ninjatrader(dot)com.