KINETICK Connection Issues

[Trader108]

Hi There,

I have been encountering permanent Kinetick connection issues all morning in Europe. Permanent disconnections and connections.

LOG entry:
2023-06-23 11:43:52:671|3|4|Socket write failed in 'Subscribe market depth': 'Object reference not set to an instance of an object.'

[AndyM]

You're not the only one. Fees still stay the same even though unable to connect.

[Trader108]

It seems so. thanks.

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), so we may look into what occurred. Ensuring 'Log and Trace Files' is checked will include these files.

Thank you!