Cancel order on non-sim account

[spondishy]

I've got an order stuck on an account that I can't clear. Right click/cancel order does nothing. Any ideas? Note this isn't a sim account so I can't reset.

[NinjaTrader_RyanS]

Hello,

First, please reach out to your broker's orders desk immediately to confirm or manage any orders/positions on your account. Below is the contact information for NinjaTrader Brokerage's orders desk if needed:

312-423-2234
orders[at]ninjatrader[dot]com

To attempt removing the order, first I would recommend restarting the platform. If the order persists, you may need to rename the database file:

• Shutdown NinjaTrader and navigate to the Start Menu
• Select My Documents--> NinjaTrader 8--> db--> "NinjaTrader.sdf" file (may only say 'NinjaTrader' depending on your Windows File Explorer settings)
• Right click on NinjaTrader.sdf and select "Rename" *Name it "OLDNinjaTrader.sdf"
• Then restart the software and NinjaTrader will create a fresh database file to use
• Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results