Data corrupt on Ninjatrader historical servers

[pjsmith]

Hello,
Data for @NAS100 on your historical servers seems corrupt. Most of Thursday is missing. Been like this since the end of last week. Data missing for that day. Have cleared database, data, and cache, and reload all historical data multiple times. Always the same. If I use the broker servers, can get better results, but slower.

Just for info - No idea what other symbols are affected

[td_910]

Already problems last week and than this. 30min chart MES and ES current contract


Very disappointing.

Deleted the cache folder content several times.

[NinjaTrader_LuisH]

Hello pjsmith,

Thank you for posting on the forums.

Our technical team is aware of this issue and working to backfill the data as soon as possible.

Please let us know if there's anything else we can assist with in the meantime.

[pjsmith]

For info, still broken after another cache clear and reload of all data

[sevensa]

Hello pjsmith,

Thank you for posting on the forums.

Our technical team is aware of this issue and working to backfill the data as soon as possible.

Please let us know if there's anything else we can assist with in the meantime.

In NT Speak "As soon as possible" could mean anything from weeks, years to never. Can you provide a more concrete estimate on when this will be resolved? You removed the sticky informing about the historical data issues, creating the impression that everything is resolved when it wasn't.

[sonia0101]

Hello pjsmith,

Thank you for posting on the forums.

Our technical team is aware of this issue and working to backfill the data as soon as possible.

Please let us know if there's anything else we can assist with in the meantime.

Hi, is there somewhere users can go to check for status/notifications for things that your "technical team are aware of"?
Thanks

[TraderYoda]

FXCM CFDs NAS100 and GOLD are still missing Thursday's data. I am curious ......how is it that certain instruments can be backfilled quickly, but others take days or longer?

[NinjaTrader_LuisH]

sevensa Unfortunately I cannot provide an expected timeline as it is not within my scope of support nor can I offer a resolution time I am not directly responsible for.

sonia0101 not at this time.

TraderYoda I am unavailable to answer this question at this time, apologies.


Once these instruments are backfilled, I'll come back to this post and address.

Thank you.

[sevensa]

sevensa Unfortunately I cannot provide an expected timeline as it is not within my scope of support nor can I offer a resolution time I am not directly responsible for.

sonia0101 not at this time.

TraderYoda I am unavailable to answer this question at this time, apologies.


Once these instruments are backfilled, I'll come back to this post and address.

Thank you.

Instead of shrugging your shoulders, surely you can ask the people who ARE responsible for it? So when you said "as soon as possible", you were just making it up since you really have no idea if anyone is even working on it, since you clearly made no attempt to talk to them?

[pjsmith]

Still broken

[jrobertburgoyne]

It's been over a week and the issue has not been resolved. Please investigate. Thank you.

[pjsmith]

Hey, Ninjatrader. This is kind of a joke, really? 2 weeks later and your data is still messed up. You could/should at least set some expectations

' we can't fix this'
' the storage is broken and will take a week to sort'
' we don't have the staff''
' we just can't be bothered'
' should be just a few days more'

That way, we don't keep commenting/asking you for updates and thinking you are simply ignoring us / don't care.

[pjsmith]

yeah - Still not fixed.

[pjsmith]

Still not fixed.

[jeronymite]

Reminds me of an old joke (or variation on it): If you ask a man to do something and he promises he will, there is no need to remind him every six months.

Thanks.