corrupted NJ8 platform

[JimM88]

I wanted to move a workspace from one machine to another to fix workspace that was saved during the data outage yestrday in the search i got moving back up file and that corrupted the NJ8 and can not open now any way to revese issue?

[NinjaTrader_Oxana]

Hello,
Thank you for your post.

Please send us your log and trace files so that we may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 03915130

[JimM88]

I can not open the platform it gives me that message that i posted so i can not get to control center

[NinjaTrader_Oxana]

Please email to us your log and trace files at Support[AT]ninjatrader{DOT] com, by following the steps below:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[JimM88]

sent ... thank you / reminding that i took a back up file , instead of work space it was done in haste when i did search gave me intructions on backup file not moving workspace file if there was any confusion