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NinjaTrader
corrupted NJ8 platform
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Hello,
Thank you for your post.
Please send us your log and trace files so that we may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 03915130
Oxana R.NinjaTrader Customer Service
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Please email to us your log and trace files at Support[AT]ninjatrader{DOT] com, by following the steps below:- Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Oxana R.NinjaTrader Customer Service
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