Installation and choose of documents folder

[Davide999]

Hi,
I have unistalled nt8 and now i want to reinstall the platftorm. Are there any ways to choose the data folder. Now NT8 put all the files in c:user/davide/onedrive/documents. Can i put all the files into antother path? How?

Thanks

[NinjaTrader_Jesse]

Hello Davide999,

The platform by default uses the documents folder for storing data. The path you listed is fine to use however you want to make sure onedrive is not running while using NinjaTrader. If you use onedrive and don't want NinjaTrader data included in the sync you can use onedrive to exclude that folder or the documents directory. Alternatively you can also remove the documents from onedrive and re map the documents folder to another location using windows, the normal location would be c:user/davide/documents but you can map that to any location you wanted.

[Davide999]

Hi, i need urgent help:
i installed the nt 8.1.1.7 version and I re-import all my folder (docuemnts folder of 8.1.1.6 and sounds,workspaces, ecc (folders of installation)). The program tell me:
Previously i tried without re-copy all folders but this is not good because was a totally new installation without my datas.

[NinjaTrader_Jesse]

Hello Davide999,

I re-import all my folder (docuemnts folder of 8.1.1.6 and sounds,workspaces, ecc (folders of installation)

Can you provide more detail about what steps you used? The error is showing that your installation is corrupt and missing data. By installing the update you should not have had to re import anything or do any changes on the file system.

Just to help clairify NinjTrader has two install locations. The Documents folder is where your NinjaScript data and other items like tempaltes and database goes. The program files directory contains the main program along with some other core items that are used for defaults. The file listed should exist at the location it mention, if it does not you need to uninstall the platform and then re install it.

[Davide999]

I solved follow the:

https://forum.ninjatrader.com/forum/ninjatrader-7/platform-technical-support/1197699-ninjtrader-vendor-cs-not-found

But, all is OK, only i have no datas:

The system loading for 30 minutes now....
Please, help me.

Thanks

[NinjaTrader_Jesse]

Hello Davide999,

Are you seeing any errors in the control center log tab? If so what errors are you seeing?

As a side note I had to remove your second post. For security please never post your log or trace files on the forums. If you need a support member to view a part of the log copy and paste that part of the log into your post and make sure it contains no personal information about your account such as account numbers. You otherwise need to use email support if you want to provide a whole log or trace file for a question.

[Davide999]

Hi,
I can't send a support ticket:


Following the error in the log when i try to reload historical data:

2023-06-08 20:01:57:841 ERROR: Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-010.ninjatrader.com
2023-06-08 20:02:07:851 Server.HdsClient.Connect: type=HDS server='hds-us-nt-006.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:02:28:889 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:02:38:899 Server.HdsClient.Connect: type=HDS server='hds-us-nt-013.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:03:00:004 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:03:10:008 Server.HdsClient.Connect: type=HDS server='hds-us-nt-013.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:03:31:030 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:03:41:041 Server.HdsClient.Connect: type=HDS server='hds-us-nt-004.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:03:44:665 Cbi.NinjaTraderProxy.AuthenticateAsClient.Error: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest, Boolean renegotiation)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at NinjaTrader.Cbi.NinjaTraderProxy.AuthenticateAsClient()
2023-06-08 20:03:44:666 ERROR: Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-004.ninjatrader.com
2023-06-08 20:03:54:678 Server.HdsClient.Connect: type=HDS server='hds-us-nt-013.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:04:15:703 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:04:25:714 Server.HdsClient.Connect: type=HDS server='hds-us-nt-008.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:04:46:753 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:04:56:765 Server.HdsClient.Connect: type=HDS server='hds-us-nt-010.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:05:17:808 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:05:27:809 Server.HdsClient.Connect: type=HDS server='hds-us-nt-014.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:05:48:917 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:05:58:938 Server.HdsClient.Connect: type=HDS server='hds-us-nt-013.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:06:19:971 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:06:29:982 Server.HdsClient.Connect: type=HDS server='hds-us-nt-006.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:06:51:056 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:07:01:071 Server.HdsClient.Connect: type=HDS server='hds-us-nt-004.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:07:22:131 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:07:32:132 Server.HdsClient.Connect: type=HDS server='hds-us-nt-007.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:07:53:236 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:07:55:740 Gui.Tools.MailToSupport.OnSend4: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.FtpWebRequest.SyncRequestCallback(Object obj)
   at System.Net.CommandStream.Dispose(Boolean disposing)
   at System.IO.Stream.Close()
   at System.Net.ConnectionPool.Destroy(PooledStream pooledStream)
   at System.Net.ConnectionPool.PutConnection(PooledStream pooledStream, Object owningObject, Int32 creationTimeout, Boolean canReuse)
   at System.Net.FtpWebRequest.FinishRequestStage(RequestStage stage)
   at System.Net.FtpWebRequest.GetRequestStream()
   at NinjaTrader.Gui.Tools.MailtoSupport.<>c__DisplayClass12_0.<<OnSend>g__CallBack|0>d.MoveNext()
2023-06-08 20:08:03:250 Server.HdsClient.Connect: type=HDS server='hds-us-nt-013.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:08:24:365 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:08:34:371 Server.HdsClient.Connect: type=HDS server='hds-us-nt-006.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:08:51:173 Gui.Tools.MailToSupport.OnSend4: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.FtpWebRequest.SyncRequestCallback(Object obj)
   at System.Net.CommandStream.Dispose(Boolean disposing)
   at System.IO.Stream.Close()
   at System.Net.ConnectionPool.Destroy(PooledStream pooledStream)
   at System.Net.ConnectionPool.PutConnection(PooledStream pooledStream, Object owningObject, Int32 creationTimeout, Boolean canReuse)
   at System.Net.FtpWebRequest.FinishRequestStage(RequestStage stage)
   at System.Net.FtpWebRequest.GetRequestStream()
   at NinjaTrader.Gui.Tools.MailtoSupport.<>c__DisplayClass12_0.<<OnSend>g__CallBack|0>d.MoveNext()
2023-06-08 20:08:55:405 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:09:05:417 Server.HdsClient.Connect: type=HDS server='hds-us-nt-012.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:09:26:521 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:09:36:521 Server.HdsClient.Connect: type=HDS server='hds-us-nt-006.ninjatrader.com' port=31655 system='' useSsl=True
2023-06-08 20:09:57:583 Server.HdsClient.Connect.SocketError: e.SocketError=TimedOut:
2023-06-08 20:10:07:585 Server.HdsClient.Connect: type=HDS server='hds-us-nt-010.ninjatrader.com' port=31655 system='' useSsl=True
​

[QuantKey_Bruce]

What windows is this? This isn't Windows 7 is it?

[Davide999]

Hi, no Win 10 Home.

Thanks

[NinjaTrader_Jesse]

Hello Davide999,

There is currently a sticky post about this.

https://forum.ninjatrader.com/forum/...a-servers-down

Our team is hard at work on a resolution and we will follow up with you as soon as we've resolved the problem.

Thank you for your patience and our apologies for the inconvenience.