not possible to see ibkr account in NT version 8.0.27.1?

[Cedalgo]

Hi,

I have NT version 8.0.27.1 and i bought yesterday the multibroker add-on + the normal NT subscription (the latter is probably not necessary).

I then expected to see my ibkr paper account in the Accounts tab in NT, once i connected to ibkr through TWS version 10.19.1k, but this is not the case.
According to the connection guide for ibkr I am dealing with the right versions and there is no "enable multi provider button" in version 8.0.27.1 like the newer versions.

Can someone explain why?

In case an NT update is necessary (not prefered) would I be able to retain all historical data that I have under my current version (maybe by copying the ncd files to the new folder?)

Many thanks,
Cedalgo

[NinjaTrader_Oxana]

Hello Cedalgo ,
Thank you for your post.

Please send us your log and trace files so that we may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 03904406

[Cedalgo]

I just did,
thanks.