Request to re-format NT generic "I have added your vote to this feature request"

[dj22522]

Requesting NT to reformat their "I have added your vote to this feature request" voting procedure.


As it stands members have to post in any particular thread asking for their vote to be added to the feature request being discussed. This assumes the member happens to come across and read through a thread where a feature request and vote's mentioned. It's a chaotic and wholly ineffectual way to know about a feature request or it's status.

Further more NT support seem to be wasting their valuable time replying to individual posts with " Thank you for your post your vote has been added" and then little if anything's heard. Members have referenced feature requests going back many years. I've made a few of my own in the 15 or so years I've been using NT since v6.5.

Much's been commented on NT's sincerity and seriousness in implementing feature requests and its voting procedure. Of coarse it's NT prerogative how they do this and what they do with the votes however they say their decision to implement a request is, to what ever extent, based on number of votes. It would seem particularly indifferent to members if NT were collecting votes without any intension of doing anything.

If they were serious about a voting format NT would let users see the vote count and more importantly have a clear means of knowing what feature requests where being voted on. It's of coarse still up to NT what they do about each feature request but it would show sincerity on their part and a degree of respect to their customers.

Someone somewhere in history must have said:
"There has to be a better way"


Alternatively I suggest a dedicated section on the forum ie: "User Votes for feature Requests".

Here there would be separate dedicated threads for each feature request made in the coarse of a discussion in other threads. Each thread need only be one post.

Like Sticky threads, as with the News and Announcement section, only NT would decide what feature request a Sticky thread was created for. All that's needed is a single post with a brief description of the feature request, NT tracking ref number etc and links to the original thread where the feature request was discussed. The Sticky threads would remain clear and concise and NT could update as and when.

Members wouldn't be able or need to add posts and NT staff wouldn't need to waste their time replying to individuall posts. Instead, registered members would interact by clicking a button "Add Vote" with one vote per user name. Similar to clicking the "like" button on each post.

This way it's easy for users to see what feature requests are being voting on, how long they've been outstanding, their vote count and status.


Comments welcome for members to discuss and dare I say "vote" for the suggestion given above and at the very least for NT to hear their clients views on this subject.

Traders know what they want and their feature requests invariably make the platform better.

Add My Vote + 1

Kind regards

[NinjaTrader_ChrisL]

Hello, thanks for writing in. I will forward your suggestion to the forum admins for consideration in the future.

[QuantKey_Bruce]

dj22522

Thank you for your reply and for the feedback.

I have submitted this as a feature request to the Development Team. I will follow up with an internal tracking number for your reference as soon as it is created. If there is an existing feature request, I will have your vote added and provide you with the existing tracking number.

Thanks in advance for your patience.

(Just kidding...)

[dj22522]

dj22522

Thank you for your reply and for the feedback.

I have submitted this as a feature request to the Development Team. I will follow up with an internal tracking number for your reference as soon as it is created. If there is an existing feature request, I will have your vote added and provide you with the existing tracking number.

Thanks in advance for your patience.

(Just kidding...)

Thank you for your time and effort in contributing

[QuantKey_Bruce]

dj22522 I finally found something ChatGPT is competent to do.

[QuantKey_Bruce]

All in fun of course.

[dj22522]

dj22522 I finally found something ChatGPT is competent to do.

Excellent stuff...

I'm not sure what's more worrying, NT's inability to listen to it's customers or AI's increasing abilities.

Many thanks

[sevensa]

Requesting NT to reformat their "I have added your vote to this feature request" voting procedure.


As it stands members have to post in any particular thread asking for their vote to be added to the feature request being discussed. This assumes the member happens to come across and read through a thread where a vote's mentioned. It's a chaotic and wholly ineffectual way to know about a feature request or it's status.

Further more NT support seem to be wasting their valuable time replying to individual posts with " Thank you for your post your vote has been added" and then little if anything's heard. Members have referenced feature requests going back many years. I've made a few of my own in the 15 or so years I've been using NT since v6.5.

....


Kind regards

This is an excellent idea if the assumption is that NinjaTrader actually really care about these feature requests, but it is just a mechanism for them to stop the discussion about a certain topic. Making the process more transparent is not in their best interest, because I highly doubt that anyone from NinjaTrader ever look at these feature requests once it is logged. Frankly, I am not sure it is even really logged. I think they just have something generating a new tracking number and they post this as reference and claim something is logged under that number.

If they did care about feature requests, they would have come up with a better way of doing it a long time ago, but the current process is doing exactly what they want... to let feature requests disappear in a black hole where it can be ignored indefinitely.

[gaz0001]

Most companies I work with have their feature requests board open transparently.

This would be fantastic, some of mine are open since 3 years. And they were bolted on to feature requests that were open for years.

There is no accountability or engagement by keeping it private and unpublished.

It's just bad business.

[bltdavid]

This is an excellent idea if the assumption is that NinjaTrader actually really care about these feature requests, but it is just a mechanism for them to stop the discussion about a certain topic. Making the process more transparent is not in their best interest, because I highly doubt that anyone from NinjaTrader ever look at these feature requests once it is logged. Frankly, I am not sure it is even really logged. I think they just have something generating a new tracking number and they post this as reference and claim something is logged under that number.

If they did care about feature requests, they would have come up with a better way of doing it a long time ago, but the current process is doing exactly what they want... to let feature requests disappear in a black hole where it can be ignored indefinitely.

I think this statement is closer to the truth:
Your part in red is perceived as true by NT mgmt because they are
in a highly competitive marketplace and they fear such openness
would be more hurtful than helpful to their business. Now, the degree
to whether or not the 'openness-is-hurtful-mindset' is actually true and
actually does hurt their business is certainly debatable, but we're not
in charge.

We users tend to want more openness, more transparency, because
once we buy-in and commit ourselves to using NinjaTrader, and using it
well -- we feel a sense of pride of ownership (however brief or extended),
and would like to suggest tweaks and improvements, some of which do
get implemented. The issue for most users, however, is that most every
thing suggested/requested/reported in these forums appears to be ignored.

In summary, complaints on this forum do appear to go into a black hole.

The issue to me is one of transparency. Faithful users never know
anything about the status of any issue, feature request, or bug until
it appears in the release notes. It would be interesting to conduct
a marketplace study and compare business practices in this area
of transparency to see just how deep and pervasive the practice is.

Whatever their business incentives, NT mgmt is gaining a reputation
for ignoring their user base. This may or may not be true, but perception
is 9/10ths of reality, and it feels pretty real to me. Then again, I am a
committed user, and I'm on the receiving end of NT mgmt bluntness,
same as everyone else on these forums, and just like everyone else,
I loathe that.

Managers of all businesses need to balance the needs of existing
customers with the need to acquire new customers.

My perception is: the need to acquire new customers is winning out
over the needs of existing customers -- and this NT mgmt mindset
may continue for some time -- at least until NinjaTrader goes public.

My point is:
We users may not know how good or bad we have it -- I mean,
an objective marketplace study comparing various charting software
companies and their business practices (such as transparency to
their existing users) might show that NinjaTrader is ahead of the
pack, or it might not. I'm not sure our own anecdotal stories
are a good substitute.

My counterpoint is:
Lastly, and perhaps more telling, anecdotal but also true, is this:
Plenty of users seem to sense a 'shift' in NT mgmt attitudes towards
their existing user base, and that shift is towards more bluntness
and more blindness towards the needs of users, and even towards
the needs of their vendors.

Just my 2˘.

[QuantKey_Bruce]

I think it also has to be borne in mind that NT is probably overwhelmed with issues related to 8.1 rollout and the introduction of web and mobile trading at this moment in time. See also: https://forum.ninjatrader.com/forum/...ose-of-8-1-1-x.

That having been said, of course there are so many things that could be done a LOT better.

[bltdavid]

Yes, but it's important to realize the black hole
issue did not start with the 8.1 rollout.

[dj22522]

This is an excellent idea if the assumption is that NinjaTrader actually really care about these feature requests, but it is just a mechanism for them to stop the discussion about a certain topic. Making the process more transparent is not in their best interest, because I highly doubt that anyone from NinjaTrader ever look at these feature requests once it is logged.

I agree, however, perhaps it's better for us to make no assumptions.

My original post is, in effect, a challenge to NT. It seems they don't care about members feature requests but if they do then let them prove it by creating a proper process for both voting and updating the status of each feature request, hence the first post in this thread for a dedicated Sticky thread section.

The existing procedure should be changed in my opinion and hopefully users will post in this thread, as you've done (thank you), to either agree or disagree.

Many thanks.

Originally posted by dj22522
Much's been commented on NT's sincerity and seriousness in implementing feature requests and its voting procedure......It would seem particularly indifferent to members if NT were collecting votes without any intension of doing anything.

If they were serious about a voting format NT would let users see the vote count and more importantly have a clear means of knowing what feature requests where being voted on. .....it would show sincerity on their part and a degree of respect to their clients.

[dj22522]

Yes, but it's important to realize the black hole
issue did not start with the 8.1 rollout.

I do sincerely appreciate your posts (on all topics on this forum)

I agree with what you say but I don't think it really matters where and when or why NT's issues started.

The point of my original post was to ask that their feature request voting procedure is changed.

I think arguing whether NT want to change it or not, whether it's in their best interests or not..etc...etc...etc...isn't really the point. Doing so, in my opinion, actually gives NT every excuse to continue to ignore us and hope the original post and the request there in gets lost in the same way our feature requests get lost.

Many thanks

[gaz0001]

The feature transparency story didn't start with 8.1.x.x

Its been ongoing for years.

If you browse through the history of the release notes since 8.0.1.0 November 2016; you can see how few new features have been implemented.

This isn't to say that NT is a bad platform, because it's awesome, I love it and it's my number 1 platform.

But sure would be nice to be able to trade using only this platform.
I still need to use other platforms also for my very standard requirements. Where the additional missing features for NinjaTrader do exist as feature requests which are +5years old.