Login doesn't work for new users

[traderpards]

Just installed v8.1.1.6 per requirement for CQG users. Login fails. Login and password are correct. Tried the "forgot" password so now I think I have a new password. Neither works.

Really?

... and now I have to wait 60 seconds to try again?

[QuantKey_Bruce]

Are you using your NinjaTrader account username and password (not your forum username and password, and not your CQG username and password)?

[traderpards]

Tried it again... I'm getting this:



This is the very same login I used to log into your site. But it's the very same login I use to log into the website and that seems to work. When I try to create a different account, which is what I did when this very site asked me to, or login, it tells me the login already exists.

[traderpards]

I'm tried using the forum username. I'm not stupid enough to not realize Ninjatrader isn't my broker so no, I'm not trying to use that. I don't use Ninja data. But when I try to create a new account, which is not an option on this popup btw, it tells me a login by that name already exists.

I did try to create a new one and after confirming it was successful. But that user name and password doesn't work in the NT popup.

[QuantKey_Bruce]

It's definitely not your forum username, unless you coincidentally made that your account name. It would often be different - the username you used to create the account at account.ninjatrader.com. If you know what your username is, I would suggest trying again to reset your password then log in with that new one.

[traderpards]

I got it... You did your own login thing with the design and that, together with a slow server turned out to be not what I expected. Had to create a brand new account and wait a little bit. Didn't expect any of that.

[QuantKey_Bruce]

Well, NinjaTrader introduced a whole new login scheme as of March. It was new to all of us and a great many traders have been confused. It took me a bit to get used to it too and I asked lots of questions at the time until I felt like I understood the new arrangement.

There are some FAQs: https://ninjatrader.com/support/new-experience-faq/