Unable to Access Connection>Configure

[kempotrader]

This was sent to Platform support:

I am using 8.1.1.6

Hello ---

I am moving from Alaska to Maryland and want to look at charts on my laptop during down time on the drive.

1. I have traveled with this laptop before without issue.
2. Upon startup,- I get the pwd - userrname error
3. I get unhandled exception error when i click on configure in connection.
4 Oddly, getting the unhandled exception error on my desktop, but it's connecting fine.

Please advise,
----------------------------------------------------------------------------------------

I was told to change the name of the .sdf file to OLD (no .sdf file, but there was .sqlite) and change my CQG pwd --done

This did not work and now I can't login to CQG on either computer.

I am packing the desk top tomorrow (5/29) morning, at the latest. Is there anyone familiar with this is issue (db)?

Thanks!

[kempotrader]

I got it fixed (sort of):

I have seen support telling folks to open NT in Safe Mode. I did that and I was able to enter my new CQG pwd. Started NT in regular mode and I connected. I'm still getting the "unhandled exception" error when I click the Connection> configure button. So something is still wrong, but I should never really need to click on that.

Have a great holiday... 4400mi Uhaul trip for me!

[NinjaTrader_BrandonH]

Hello kempotrader,

Thanks for your notes.

Please reply back to the email that the Support technician sent you with your comments and inquiry so that they may look into the behavior more and provide further direction to you. Note to always reply back to the technician you were working with on the issue when you have more questions about that issue so they may help resolve it.

And, send them an updated copy of your log and trace files by following the steps below so they can investigate more.

Follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders

[kempotrader]

Brandon, I had already replied back to the tech helping me. But neglected to attach the trace and log files again. I have done so. The only reason I posted the problem here was in the hope of getting it cleared before I left AK. Apologies.

David Grossman