Error access Kinetick

[jmagaia]

Hello!

In past wek or so, not connect every day, but after upgrade for last version I am problems to connect Kinetick.
Before to try help in Kinetick free EOD, some of users have problems to access free EOD kinetick?

I attach the error that I have it.

Thanks
Jo

[jmagaia]

I try also for some help when close the Ninjatrader:

When I close Ninja, before total close I have a window, but very quickly disappear, with some error... in log I find this:

"2023-05-26 16:12:50:025|0|4|Unhandled exception: Invalid window handle"

Someone know what is this problem?

Thanks
Jo

[NinjaTrader_Jesse]

Hello jmagaia,

Are you currently having any internet problems or using a vpn? If you are not having any internet problems or using a vpn I would suggest to try and sync your PC clock. If that does not work please use the Help -> Email support option to email the platform support. Please ensure to keep you log and trace files checked so that they can review the logs for errors.

[jmagaia]

Thank you Jesse.

I also contact the Kinetick and suggest some checks to my computer.

But about this problem:
" try also for some help when close the Ninjatrader:

When I close Ninja, before total close I have a window, but very quickly disappear, with some error... in log I find this:

"2023-05-26 16:12:50:025|0|4|Unhandled exception: Invalid window handle"

Someone know what is this problem?

Thanks
Jo"
you have some suggestions to understand what this problem?
Happened many times when close the Ninja.

Thanks
Jo

[NinjaTrader_Jesse]

Hello jmagaia,

Unfortunately that error doesn't really provide and details on what the problem may be. I am not sure that would be related to a connection problem, that may be related to something you are running in a chart. I would suggest to email into support using the details I provided in the last reply so we can look at your log files.