Unable to recover Trade Performance from a backup after reinstall.

[chinook77]

Hi, my trade performance is lost after uninstalling 8.1.1.6 and a clean install of 8.0.28.0 version.

Thanks in advance.

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your post.

Trade Performance data is stored in the database file "NinjaTrader.sqlite" located in the Documents\NinjaTrader 8\db folder on your PC.

If you have uninstalled NinjaTrader 8.1.1.6 and installed NinjaTrader 8.0.28.0 the database file was removed and replaced or renamed then that trade data is no longer accessible unless you backed it up.

Did you create a backup file by going to Tools > Export > Backup file and have the 'Database (Historical trade data)' option checked when exporting the backup file?

After importing the backup file by going to Tools > Import > Backup file are you able to see historical trade data by opening a New > Trade Performance window and generating a performance report for a date range where you had placed those historical trades?

Please let us know if we may assist further.

[chinook77]

Hi Brandon, so the backup that I’ve previously done prior 8.1.1.6 install was useless? Trade performance CANNOT BE RECOVERED from a backup?

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your notes.

Historical trade data is accessible if you checked the 'Database (Historical trade data)' option when exporting a backup file.

Did you create a backup file by going to Tools > Export > Backup file and have the 'Database (Historical trade data)' option checked when exporting the backup file?

After importing the backup file by going to Tools > Import > Backup file.. are you able to see historical trade data by opening a New > Trade Performance window and generating a performance report for a date range where you had placed those historical trades?

If not, please write in to support[at]ninjatrader[dot]com with a brief description of the behavior you are reporting and attach your log and trace files to your email by following the steps below. One of our Support technicians will be happy to look into the behavior you are reporting as soon as they are available.

Follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.

[chinook77]

”Historical trade data is accessible if you checked the 'Database (Historical trade data)' option when exporting a backup file.”

yes i did it.

“Did you create a backup file by going to Tools > Export > Backup file and have the 'Database (Historical trade data)' option checked when exporting the backup file?”
yes.

”After importing the backup file by going to Tools > Import > Backup file.. are you able to see historical trade data by opening a New > Trade Performance window and generating a performance report for a date range where you had placed those historical trades?“

no.

I’m only have access to the backup that is on the cloud, I have lost access to the old drive location were Ninjatrader 8 folder was located.

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your notes.

If you are unable to access the old drive location where the NinjaTrader 8 folder was located then you will not be able to access the historical trade data that was saved to that backup file.

You must be able to import that backup file containing that historical trade data to access that trade data in the Trade Performance window.

Let us know if we may assist further.

[chinook77]

So, the backup is useless, great software. Thanks.

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your note.

Backup files are held locally on your PC. If you export a backup file to your PC by going to Tools > Export > Backup file and you are able to access that backup file then you could import it into the platform by going to Tools > Import > Backup file.

If you cannot access that backup file anymore then you would not be able to import that backup file onto the platform.

See the help guide pages below.

Export Backup File: https://ninjatrader.com/support/help...up_archive.htm
Import Backup File: https://ninjatrader.com/support/help...up_archive.htm

[chinook77]

[QUOTE=NinjaTrader_BrandonH;n1251918]Hello chinook77,



Backup files are held locally on your PC. If you export a backup file to your PC by going to Tools > Export > Backup file and you are able to access that backup file then you could import it into the platform by going to Tools > Import > Backup file.

As I stated before, I DID THE BACKUP FILE and I DO HAVE ACCESS to it. But IT NOT RESTORE trade performance.

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your notes.

I was understanding that you did not have access to the exported backup file based on your previous comment; "I have lost access to the old drive location were Ninjatrader 8 folder was located.".

If you do have access to the backup file you created with the 'Database (Historical trade data)' option checked and you are able to successfully import the backup file but not access the historical trade data, please write in to support[at]ninjatrader[dot]com with a brief description of the behavior you are reporting and attach you log and trace files to your email. One of our Support technicians will be happy to looking into this behavior and assist you.

Follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.

[chinook77]

Hi, I’ve sent the files that you requested but I haven’t received any response from Ninjatrader support in 2 months.

[NinjaTrader_BrandonH]

Hello chinook77,

Thanks for your notes.

I had replied to your email stating that this has been reported to the Development team and they are working on a fix for this matter.

We do have an update on this that was recently noted from Development team. The fix for this matter will be implemented in the next major version release update of NinjaTrader (8.1.2.0). We do not have an estimated time at this moment for when this update will be released.