Delayed data for trial account

[lightsun47]

Title.

For the free/trial account, the data is 10 minutes delayed.

This was not the case previously.

Will this be the norm?

How can I get real time data?

Thank you.

[NinjaTrader_Emily]

Hello lightsun47,

Thank you for your post.

The trial includes free real-time data for two weeks, and after the two-week period is expired then it offers delayed data. For more information about the trial:

https://support.ninjatrader.com/s/article/How-Can-I-Get-a-Free-Trial-of-NinjaTrader?language=en_US

If you'd like to register for data feeds after the trial has expired, you may follow the steps shown in this guide:

https://support.ninjatrader.com/s/article/How-do-I-register-for-data-feeds-for-my-account?language=en_US

Please let us know if we may be of further assistance.

[lightsun47]

Hello,

Thank you for your reply.

I would like to confirm that I have been only receiving the delayed data of 10 minutes and NOT live data.

I confirmed this via the LOG tab each time I logged in everyday.

I have installed the latest Ninjatrader version of 8.1

Please let me know if I need to change anything in the options.

Thank you.

[NinjaTrader_Emily]

Hello lightsun47,

Thank you for your patience.

Please contact our support team via email so we may review your username and its status tied to the demo and real-time data. You can do this by going to the Control Center-> Help-> Email Support Ensuring 'Log and Trace Files' is checked will include your diagnostic files for us to review. This is checked by default. In the body of the email, please advise which instruments you have tested that seem to be displaying delayed data as well as your username to launch the platform. We will use this information to check the backend details related to your demo and data.

We look forward to assisting you further.

[lightsun47]

Hello,

NinjaTrader is not able to attach the log files when I tried emailing the support.

Is there any other way to email support directly? I have the log files.

Thanks.

[NinjaTrader_Jesse]

Hello lightsun47,

You can use the support[at]ninjatrader.com address and manually attach your log files. Please include the specific log in question or zip the Documents\NinjaTrader 8\log folder and attach that along with the requested details.