moblie app not working

[shani77]

moblie app not working unable to log in

[NinjaTrader_Jesse]

Hello shani77,

Are you able to log into the client portal website with the credentials that you are trying to use? https://account.ninjatrader.com/welcome

Are you using two factor authentication? If so you may need to go into your settings and approve the device you are trying to use the app from.

[shani77]

Hello,

the system is not recognizing my email. This is the only way to retrieve or create a new password.

[NinjaTrader_Jesse]

Hello shani77,

If you are having difficultly getting logged into the client portal please email support[at]ninjatrader.com so that we can look up your account information.