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moblie app not working

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    moblie app not working

    moblie app not working unable to log in

    #2
    Hello shani77,

    Are you able to log into the client portal website with the credentials that you are trying to use? https://account.ninjatrader.com/welcome

    Are you using two factor authentication? If so you may need to go into your settings and approve the device you are trying to use the app from.

    JesseNinjaTrader Customer Service

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      #3
      Hello,

      the system is not recognizing my email. This is the only way to retrieve or create a new password.

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        #4
        Hello shani77,

        If you are having difficultly getting logged into the client portal please email support[at]ninjatrader.com so that we can look up your account information.
        JesseNinjaTrader Customer Service

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