Unable to Load Server Side Config File

[KMTrader11]

Using most recent ninja trader. NinjaTrader Continuum (Live) Unable to connect to the remote server (login failed) using PC. Never had this issue. Trading was fine yesterday. Ongoing problem all morning. I have emailed support. Thx

[NinjaTrader_BrandonH]

Hello KMTrader11,

Thanks for your post.

The connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader and is subject to the internet connection, PC settings, and anti-virus/firewall. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Common reasons that contribute to connection instability are:

• Distance from local computer to the connection servers
• Connection through a mobile hotspot (high latency)
• Connecting through Wifi (connecting wirelessly contributes to latency)
• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime, such as scheduled weekend maintenance

To troubleshoot this, I recommend the following steps:

• Unplug your internet modem, and (if a separate device) router for at least 60 seconds, and also restart the Computer
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
• Ensure you are using the latest release of NinjaTrader.
  • https://ninjatrader.com/PlatformDirect
    (Currently 8.0.26.1)
• If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end
• If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers

If questions come up, please let us know.

[KMTrader11]

Thanks. I have done all of the above already. Any other suggestions?

[NinjaTrader_BrandonH]

Hello KMTrader11,

Thanks for your note.

If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers.

That said, I see you noted that you have emailed our Support team. One of our Support technicians will look into the behavior you reported as soon as they are available to let you know if they find anything specific causing the error message.

[KMTrader11]

I contacted my ISP and have switched to a second data connection source (different ISP), same issue. The issue seems to be with Ninja Trader. Everything was working fine yesterday.

[NinjaTrader_BrandonH]

Hello KMTrader11,

Thanks for your note.

A Support technician will review the information you provided them with and they will reach out to you regarding their findings as soon as they are available.

If you have not yet done so, send your log and trace files to support[at]ninjatrader[dot]com so they may further investigate.

The steps below could be used to manually attach your log and trace files to your email.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[KMTrader11]

I deleted the platform from my computer along with renaming the One Drive folder and have a connection however I do not have streaming data.

[KMTrader11]

Green light is on, balance is showing however no data streaming in basic entry or charts.

[NinjaTrader_BrandonH]

Hello KMTrader11,

Thanks for your notes.

Please reply to the email you sent to our Support team at support[at]ninjatrader[dot]com informing them of the steps you took and a brief description of the current behavior you are reporting.

A Support technician will investigate the behavior you are reporting as soon as they are available and will reach out to you with their findings.

[KMTrader11]

Hello. I enabled multi-provider to set up Rithmic and the original connectivity problem resumed. I disabled multi provider and restarted platform and my live account connected fine.

[NinjaTrader_BrandonH]

Hello KMTrader11,

Thanks for your notes.

Going forward, please direct your replies to the ticket you opened with the Support team at NinjaTrader instead of this forum thread and a technician from the Support team will be happy to look into this for you as soon as they are available.

Thanks for choosing NinjaTrader.