Another Kinetick outage?

[thisolduser]

It's down for me. So is the website. Any word on when it's going to be back? Thanks in advance.

[Mike2023]

Down from me as well. No response from Support.

[NinjaTrader_RyanS]

Hello,

We are currently not aware of an outage, and I can confirm our internal test account is able to connect and receive data. Are you experiencing an error logging in? If so, what does this error report?

[thisolduser]

When I ty to log in through the desktop client, I get "My Kinetick: Unable to read server IP addresses: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server (Logon failed)" Also, kinetick.com is down for me as well.

[Mike2023]

Connection suddenly stopped about an hour ago. Receiving error message "cannot connect with remote server"

[NinjaTrader_RyanS]

So far we are able to connect to Kinetick and the website without issue. I would recommend restarting your modem/router and platform to see if this resolves the issue. Typically when we are unable to reproduce connection issues it is due to a regional outage or ISP issue that is affecting multiple clients, though I will continue to test and investigate this issue to see if there is anything on our end we can do to rectify the issue.

[Mike2023]

The Kinetic Connection has now completely disappeared from my Dashboard.

[thisolduser]

Thanks. Also, I didn't mention that it's just Kinetick that I can't connect to. I can connect to any other website under the sun. The NinjaTrader client is still connected to my broker. Thankfully, I rely on them for live data, so it'll only be an issue for me when I start to do backtests after the market closes. Hopefully, it will be fixed by then. If it's still down when the market closes, I will try restarting everything on my end. It seems that I'm not the only one with the issue, though.

[QuantKey_Bruce]

I am able to connect to Kinetick successfully.

[thisolduser]

Hmm. I take it back. It looks like I can access some websites, but not others. It looks like a lot of people are also reporting outages across the internet, so maybe it's not you guys in particular?

[QuantKey_Bruce]

You can see internet outages in general at https://www.thousandeyes.com/outages/

[thisolduser]

According to that link, there is a big outage in California, so maybe that's it? Luckily, I seem to be able to access my broker just fine.

[QuantKey_Bruce]

Yes, all is well here also.

[thisolduser]

I'm not seeing anything about it in the news on google, which I still have access to as well. YouTube and Gmail work also, but Yahoo does not. Interesting. Update on my broker: I can no longer access their website, but my data feed to the NinjaTrader client from them is still working. How odd.

[NinjaTrader_RyanS]

Hello,

It seems this issue is caused by one or a few regional outages and is not specific to NinjaTrader or Kinetick at this time. So far we have tested from several locations but have been unable to reproduce the error/issue.